<p>Job summary:</p> <p>Answers all billing department calls for resolution of billing inquires. Assists the billing and collection team with the timely processing and mailing of claims and updates patient information as necessary in the billing system.</p> <p>Duties and Responsibilities:</p> <ul> <li>Answers all incoming patient calls to billing department. </li><li>Investigates patient inquiries for billing resolution and/or triages calls to appropriate area. </li><li>Applies patient payments to accounts and posts zero payments. </li><li>Reviews all patient phone messages and triages to appropriate area as needed. </li><li>Assists with Attaching secondary claims to explanation of benefits and submits to insurance carriers. </li><li>Assists with Attaching workers' compensation claims to patient medical records and submits to carriers. </li><li>Assists with verifying Medicaid eligibility as needed. </li><li>Investigates bad address (BA) accounts and makes necessary corrections within system and resends correspondence to proper address. </li><li>Utilizing the billing system, updates patient home address when statements are returned with current address noted by post office. Marks patient accounts as "BA" when statements are returned as undeliverable. </li><li>Maintains compliance with all Alliance policies and procedures. Maintains an excellent working relationship with all Alliance employees. Maintains strictest confidentiality. </li><li>Assists other staff in the performance of their job functions as needed. Performs other related work as required. </li><li>Performs automated functions that fall within job responsibility. </li></ul> <p>?</p> <p>Knowledge, Abilities:</p> <ul> <li>Strong phone and computer skills with working knowledge of practice based medical office processes and procedures </li><li>Demonstrated communication skills (written and verbal) </li><li>Knowledge of handling patient accounts. </li><li>Knowledge of insurance guidelines. </li><li>Knowledge of medical information and electronic medical records/systems </li><li>Ability to communicate with a diverse group of individuals. </li><li>Ability to organize and prioritize work as required. </li><li>Ability to examine documents for accuracy and completeness and to prepare records in accordance with detailed instructions </li><li>Ability to adjust to changes? </li></ul> <p>Minimum requirements:</p> <p>High School Diploma or GED</p>