<ul> <li>Position Purpose: The IT Student Worker position provides essential support to the Information Technology (IT) department within the organization. This role is primarily responsible for assisting IT staff with various technical tasks, troubleshooting issues, and providing support to end-users via the IT Helpdesk and walk-ins. The IT Student Worker will gain valuable hands-on experience in a professional IT environment while contributing to the efficiency and functionality of IT operations. </li><li>Duties and Responsibilities: </li></ul> <ol> <li> <p>Provide technical support to end-users via email, phone, or in-person, addressing hardware, software, and network issues promptly and effectively.</p> </li><li> <p>Assist with the installation, configuration, and maintenance of computer hardware, software, and peripherals.</p> </li><li> <p>Troubleshoot and resolve basic technical problems related to desktops, laptops, printers, and mobile devices.</p> </li><li> <p>Collaborate with IT staff to deploy software updates, patches, and security fixes across the network.</p> </li><li> <p>Perform routine system maintenance tasks, including disk cleanup, software updates, and virus scans.</p> </li><li> <p>Assist in inventory management by tracking IT assets, including hardware, software licenses, and peripherals.</p> </li><li> <p>Assist in the setup and configuration of audio-visual equipment for meetings, presentations, and events.</p> </li><li> <p>Document technical procedures, troubleshooting steps, and solutions to assist with knowledge sharing and training.</p> </li><li> <p>Stay informed about emerging technologies, industry trends, and best practices in IT support.</p> </li><li> <p>Adhere to IT policies, procedures, and security protocols to ensure the confidentiality, integrity, and availability of information assets.</p> </li></ol> <ul> <li>Qualifications - Education, Experience, and Skills </li><li>Currently enrolled as a student at Hocking College </li><li>Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and software applications. </li><li>Strong problem-solving skills and the ability to troubleshoot technical issues independently. </li><li>Excellent communication skills, both verbal and written, with a customer-focused approach. </li><li>Ability to work well in a team environment and collaborate effectively with colleagues. </li><li>Eagerness to learn and adapt to new technologies and processes. </li><li>Attention to detail and the ability to prioritize tasks in a fast-paced environment. </li><li>Familiarity with IT service management tools (e.g., ticketing systems) is a plus. </li></ul> <p>Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).</p>