<p>Summary:</p> <p>The</p> <p>Manager Diagnostic Imaging Support Services reports to the DI Director of Support</p> <p>Services. The incumbent is responsible</p> <p>for planning implementing managing and evaluating directly or through</p> <p>supervisory staff administrative support operations for Brown University Health?s Diagnostic</p> <p>Imaging division which includes Rhode Island</p> <p>The Miriam and Newport</p> <p>hospitals. Services include out-patient</p> <p>scheduling and registration coding billing and reimbursement transcription</p> <p>editing and image and documentation records maintenance. Ensures all activities represent highest</p> <p>level of quality and customer service standards through evaluation of current</p> <p>services and processes recommending and implementing change to meet/exceed</p> <p>standards. Manages group of</p> <p>approximately 30 including first line supervisors and clerical support</p> <p>staff.</p> <p>Responsibilities:</p> <p>PRINCIPAL DUTIES AND</p> <p>RESPONSIBILITIES:10.0pt"></p> <p>Participates with the DI Director</p> <p>in development and implementation of customer-focused and coordinated delivery</p> <p>of diagnostic imaging support services. Develops</p> <p>and implements related policies</p> <p>procedures and practices; ensures</p> <p>all support services activities represent highest levels of quality and</p> <p>customer service standards. Communicates</p> <p>standards to staff monitoring activities to ensure continued awareness and</p> <p>adherence to established standards. Continually</p> <p>evaluates services assessing opportunities for process improvement</p> <p>implementing change as appropriate as part of continual quality improvement</p> <p>plan.</p> <p>Facilitates</p> <p>effective utilization of resources including people financial and material by</p> <p>developing goals and objectives for Diagnostic Imaging support services in</p> <p>conjunction with department administrator and in consideration of the strategic</p> <p>plan. Identifies resources required to</p> <p>achieve operating results and advocates for them during resource</p> <p>allocation. Annually develops and</p> <p>recommends capital and operating budget for area of responsibility. Monitors monthly expenses reviews and</p> <p>reconciles reported variances and takes appropriate corrective action to</p> <p>control expenses.</p> <p>Interviews</p> <p>selects orients trains schedules develops and evaluates subordinate</p> <p>staff. Develops annual performance</p> <p>objectives for supervisory staff to support key initiatives and priorities of</p> <p>division. Provides direction and</p> <p>guidance to direct-report supervisors in establishing subordinate staff performance</p> <p>objectives. Assesses need for and makes</p> <p>recommendation for corrective action up to and including termination as</p> <p>appropriate. Creates employee ownership</p> <p>for their careers and success by providing staff with positive and</p> <p>action-oriented feedback to maximize utilization and potential of</p> <p>organization?s human resources</p> <p>Serves</p> <p>as role model to staff by continuously demonstrating Brown University Health?s values and</p> <p>principles creating and maintaining effective and positive customer service</p> <p>relationships. Ensures customer needs</p> <p>are meet in a timely and effective manner responding appropriately to</p> <p>difficult interactions and educating all staff on importance of quality</p> <p>customer service. Maintains effective</p> <p>employee and labor relations ensuring work environment is conducive to</p> <p>discussion of work-related concerns and issues.</p> <p>Ensures compliance with collective bargaining agreements and human</p> <p>resources policies.</p> <p>Effectively</p> <p>and regularly communicates with staff management and customers to facilitate</p> <p>flow of information necessary to success of all.</p> <p>Manages</p> <p>directly or through first-line supervisory staff the department?s administrative</p> <p>support activities which include:</p> <ul> <li>Out-patient appointment </li></ul> <p>scheduling and pre-registration process</p> <ul> <li>Patient records </li></ul> <p>development and management</p> <ul> <li>Third-party </li></ul> <p>pre-authorization process</p> <ul> <li>Management of Films </li><li>Results Management </li></ul> <p>mso-bidi-font-size:10.0pt"></p> <ul> <li>Reimbursement denial </li></ul> <p>reconciliation</p> <ul> <li>Report generation </li></ul> <p>maintenance and distribution</p> <p>Working</p> <p>in collaboration with Manager Diagnostic Imaging Information Systems ensures</p> <p>electronic systems are developed to support timely and accurate information</p> <p>flow to staff to enable them to effectively perform their duties.</p> <p>Directs</p> <p>accurate and timely coding and billing of diagnostic imaging services. Ensures all activities are in compliance with</p> <p>regulatory policies and Brown University Health payor guidelines. Manages all open accounts and denial/repeal</p> <p>process. Provides for audit research</p> <p>and reconciliation of denials and other reimbursement issues e.g. coding</p> <p>errors missing charges duplicate billing etc.</p> <p>Develops</p> <p>and manages centralized services for scheduling of all routine out-patient</p> <p>diagnostic imaging exams across Brown University Health system. Designs develops implements evaluates and</p> <p>manages practices related to administrative support activities in support of out-patient</p> <p>diagnostic imaging studies.</p> <p>Monitors</p> <p>and manages quality and timeliness of services to meet or exceed each</p> <p>affiliate?s requirements for diagnostic imaging scheduling support patient</p> <p>records development and maintenance</p> <p>pre-authorization of exams by third party payors and</p> <p>coding/billing/account reconciliation. Directs</p> <p>the preparation and maintenance of regular and ad hoc reports of support</p> <p>services activities including statistics trends and the like.</p> <p>Participates</p> <p>or takes leadership role in various committees or teams as directed by the DI</p> <p>Director. Participates in Brown University Health Imaging</p> <p>Operations Leadership team Brown University Health Imaging Information Systems Council and</p> <p>other local affiliate teams as appropriate.</p> <p>Other information:</p> <p>BASIC KNOWLEDGE:</p> <p>Bachelor?s</p> <p>degree in Business Administration Health Administration or related field.</p> <p>EXPERIENCE:</p> <p>Three</p> <p>to four years related management experience preferably gained in a similarly</p> <p>large and complex healthcare organization.</p> <p>Experience must demonstrate ability to effectively organize and manage multi-function</p> <p>administrative support staff; representing high standards for customer</p> <p>service. Experience must reflect</p> <p>effective interpersonal skills and problem-solving abilities. Familiarity with diagnostic imaging services</p> <p>healthcare coding and billing processes and related regulatory standards is</p> <p>highly preferred.</p> <p>WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:</p> <p>Normal</p> <p>office environment.</p> <p>SUPERVISORY RESPONSIBILITY:</p> <p>Manages</p> <p>up to 50 ftes (clerical support and first-line supervisory staff).</p> <p>Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.</p> <p>Location: The Miriam Hospital USA:RI:Providence</p> <p>Work Type: Full Time</p> <p>Shift: Shift 1</p> <p>Union: Non-Union</p>