<p>Title: Senior Field Representative, Support CIP</p> <p>Summary: Join our team as a Senior Field Representative, where you will play a pivotal role in driving transformative solutions and fostering deep customer relationships. In this important role, you will leverage your expertise to configure, troubleshoot, and maintain innovative technology solutions, all while contributing to the success of our dynamic team.</p> <p>Roles and Responsibilities:</p> <p>Perform specialized solution skill services, including configuring, installing, and troubleshooting, demonstrating expertise in product repair and customer training.</p> <p>Cultivate professional relationships with customers and Ricoh personnel, promoting support functions and effectively managing customer needs.</p> <p>Independently manage time and workload, executing all required procedures with precision and efficiency.</p> <p>Ensure compliance with company policies and complete administrative tasks accurately and promptly.</p> <p>Achieve expected productivity levels, actively participating in program opportunities and delivering exceptional service.</p> <p>Qualifications Must Have:</p> <p>Possession of a valid state driver's license and adequate auto insurance coverage.</p> <p>High school diploma with relevant coursework or experience in computers, electronics, and mechanics.</p> <p>Meet the requirements of the Technology Services Training Role Inventory and Certification Program.</p> <p>Qualifications Nice to Have:</p> <p>Additional certifications or training in relevant technical areas.</p> <p>Demonstrated commitment to ongoing self-development and process improvement.</p> <p>In this position, you will play a pivotal role in empowering our customers to thrive. If you are ready to inspire, empower, and lead with warmth and authenticity, we invite you to join our team and be part of something truly special.</p>