<p>Position Overview</p> <p>The Front of House Manager is responsible for leading front-of-house operations, including team supervision, guest service standards, shift execution, and team development. This role is ideal for a high-capacity leader who thrives in a fast-paced environment, values people, and is committed to creating a positive culture for team members and guests alike.</p> <p>Responsibilities</p> <ul> <li>Oversee all front-of-house operations during assigned shifts </li><li>Train, coach, and mentor team members and team leaders to meet service and hospitality standards </li><li>Ensure a high level of guest satisfaction by maintaining Chick-fil-A's customer service standards </li><li>Lead shift execution, including scheduling, break management, and labor efficiency </li><li>Handle guest complaints or concerns with professionalism and urgency </li><li>Coordinate with Back of House leadership to ensure smooth flow of operations </li><li>Maintain cleanliness, food safety, and sanitation standards </li><li>Contribute to hiring, onboarding, and performance evaluations as needed </li><li>Create an encouraging and accountable team culture </li><li>Model servant leadership and uphold Chick-fil-A's core values </li></ul> <p>Qualifications</p> <ul> <li>1-2 years of leadership experience in food service or hospitality preferred </li><li>Excellent interpersonal and communication skills </li><li>Natural team builder with a track record of developing others </li><li>Strong time management and organizational skills </li><li>Calm and decisive under pressure </li><li>Must be 21+ and authorized to work in the U.S. </li><li>Willingness to work a flexible full-time schedule, including Saturdays (closed on Sundays) </li></ul> <p>What We Offer</p> <ul> <li>Competitive pay </li><li>Closed on Sundays </li><li>Leadership development and mentorship </li><li>Opportunities for advancement within the restaurant </li><li>Free meals </li><li>Positive, family-like work environment </li><li>Uniforms provided </li><li>Paid time off (available after eligibility requirements are met) </li></ul> <p>Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,836 restaurants, primarily in the United States.</p>