<p>Join our dynamic and thriving footwear company as a CX Strategist Consultant in St. Louis, MO on a project basis where you'll have the opportunity to make an impact and shape the future E-commerce and digital experience for our renowned brands. If you have a passion for improving customer experience, curiosity to understand the "why" behind the "what", and knack for drawing out actionable insights from customer data, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.</p> <p>What will you be doing?</p> <ul> <li>Internal collaboration: Collaborate with PM, UX, analytics, ecommerce, consumer care, logistics, and other cross functional business partners to continuously improve customer experience (including omnichannel) </li><li>Strategic optimization: Partner with CX team other digital partners to monitor customer inputs and drive proactive discovery that will inform and define future enhancements to our Ecommerce platform, including VOC, Session Replay, Behavioral Analytics, customer interviews, and market research </li><li>Conducting site audits: Perform regular site audits to ensure accuracy of features and site functionality relevant to defined specialty. Helps to understands points of friction and opportunities </li><li>Product ownership of CX enhancements: Primary decision-maker and visionary for Product Owned enhancements, collaborating with UX and IT on research, design, and delivery phases and keeping brand ecommerce teams updated throughout the process </li><li>Performing analysis: Conduct 2 week initial Post Go-Live analysis of Product Owned features to understand initial performance against business value estimation; Additionally, perform 4 week deep dive Post Go-Live analysis for Product owned features in Quantum Metric in partnership with Analytics to understand ROI, impact to KPIs, and user adoption </li><li>Supporting vendor performance: foster relationships for CX discipline critical tools (Quantum Metric and Qualtrics) including quarterly performance check-ins, capability assessment and partnership to improve usage </li></ul> <p>Qualifications that make you the perfect fit!</p> <ul> <li>Bachelor's Degree in relevant field preferred </li><li>3+ years' of previous business experience in eCommerce, digital marketing, digital CX, digital UX or related disciplines </li><li>Excellent communication skills (written, oral and in presentation) </li><li>Ability to influence others with appropriate self-confidence and presence </li><li>Experience in a fast paced, deadline-driven environment </li><li>Exposure large-scale and small-scale projects </li><li>Microsoft Office, Adobe Analytics, Sitecore, Quantum Metric, Qualtrics platform experience </li></ul>