<p>Position Title: Racquet Sports Coordinator</p> <p>Position Reports to: Racquet Sports Manager</p> <p>Employee Categories: Full-Time, Year-Round</p> <p>FLSA Category: Non-Exempt; Hourly Position</p> <p>As a Racquet Sports Coordinator, you will play a key role in delivering an exceptional experience for our members and guests. This front-line position is vital to the success of the Racquet Sports department, supporting day-to-day operations, optimizing member satisfaction, and promoting racquet sports engagement through professionalism, communication, and service excellence.</p> <p>Primary Responsibilities:</p> <ul> <li>Serve as the first point of contact for Racquet Sports inquiries-delivering warm, knowledgeable, and solution-focused support via phone, email, and in-person interactions. </li><li>Manage court reservations, private lessons, and clinic registrations with precision and clarity using club scheduling software. </li><li>Support and promote programming (e.g., junior development, clinics, social events, leagues) with enthusiasm and deep familiarity. </li><li>Maintain an inviting and professional Racquet Shop and Facility appearance, ensuring cleanliness, product merchandising, and facility functionality. </li><li>Process and reconcile daily sales and lesson receipts accurately and efficiently. </li><li>Assist with outdoor court maintenance during active seasons (e.g., brushing, rolling, watering). </li><li>Take ownership of administrative tasks and department projects, contributing ideas for improvement. </li><li>Collaborate with Racquet Professionals and other staff to ensure smooth event and clinic execution. </li></ul> <p>Key Success Traits:</p> <ul> <li>A strong communicator with an upbeat, professional demeanor. </li><li>Passionate about hospitality and enhancing the member experience. </li><li>Self-motivated, detail-oriented, and solutions-driven. </li><li>Comfortable balancing member-facing interactions with back-end responsibilities. </li><li>Committed to upholding the highest standards of professionalism and discretion. </li></ul> <p>Required Skills & Qualifications:</p> <ul> <li>Proficiency in Microsoft Office and comfort with club management systems. </li><li>Demonstrated ability to manage time effectively and prioritize tasks. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Knowledge of racquet sports (tennis, pickleball, paddle) or willingness to learn. </li><li>Experience with website updates or booking platforms (e.g., Clubessential, CourtReserve). </li><li>Prior experience in hospitality, retail, or sports club environments. </li><li>Interest in long-term growth in club operations or racquet sports management. </li></ul> <p>Uniform & Physical Requirements:</p> <ul> <li>Business Casual/Professional attire as per club standards. </li><li>Physically able to lift up to 50 lbs., including water jugs, merchandise, towel hampers, maintenance tools & court brushes. </li><li>Bend and reach for items in Racquets Pro shop and walk stairs. </li><li>Walk and work outdoors during seasonal operations (carrying 6' brooms and line sweepers) </li><li>Operate motorized vehicles (court roller and golf cart) </li><li>Stand, walk, bend and lift for up to 12 hours a day. </li><li>Complete substantial repetitive movements (motions) of the wrists, hands, and/or fingers. </li><li>The worker is required to have close visual acuity to perform an activity such as: transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes </li></ul>