<p>Overview This position facilitates daily operations through a range of administrative support duties. Coordinates documentation, information, and scheduling to enhance workflow for the department. Receives and routes incoming client calls. Prepares mailings, maintains files, and performs other duties as related to department administration. Responsibilities Communication - Answers incoming calls and routes appropriately. Collaborates successfully with management and associates in completion of daily administration duties. Maintains open and positive communication when receiving, answering, and directing department correspondence. Business Support - Corresponds with clients over the phone and occasionally in person to resolve client account issues, answer inquiries, and other support duties. Documentation - Prepares and maintains a variety of documentation, performing activities including faxing, copying, and filing. Produces reports and customer mailings. Maintains customer contact information in the department database program. Scheduling - Schedules appointments and client meetings for associates. May coordinate or maintain department calendars. Qualifications High School Diploma or GED and 1 years of experience in Administrative Skill(s): Strong telephone skills Preferred: Current contractor/contingent worker for First Citizens Bank Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #EJC #LI-DNI</p>