<ul> <li>Assist nursing staff, providers (APRN and/or Psychiatrist), and Chief Medical Officer (CMO) with managing day-to-day clinic responsibilities in a fast paced, open access environment. </li><li>Establish a helping relationship and effectively communicate with patients and/or guardians in a behavioral health outpatient setting. </li><li>Complete and document vital signs, height, and weight, when needed. </li><li>Obtain and document necessary information from patients and/or guardians to ensure the Electronic Health Record (EHR) is updated with correct information. </li><li>Stage documentation, as required, in EHR. </li><li>Answer and route calls and messages. </li><li>Complete urine drug screens (UDS), when needed. </li><li>Review treatment/service plan, on behalf of provider, demonstrating a thorough understanding of cultural issues and privacy rights. </li><li>Respectful and effective interaction with patients, natural/paid supports, co-workers, and other stakeholders. </li><li>Review and monitor information in the EHR to ensure accuracy. </li><li>Document contact attempts, interactions, etc. with patients, guardians, referral source, etc. appropriately in the EHR. </li><li>Assist team with monitoring caseload and attempt to re-engage patients by phone who are due for routine appointments </li></ul> <p>Qualifications</p> <ul> <li>High School Diploma or equivalent. </li><li>Minimum two (2) years medical or behavioral health experience. </li><li>Experience working with a co-occurring population preferred. </li><li>Licensure, certification, registration are current including continuing education requirements. </li><li>Ability to pass a level II Background clearance and drug test. </li><li>Valid FL drivers' license, insurance, and safe driving record. </li><li>CBHC New Hire Orientation (NHO) completed within first two (2) months of employment. </li><li>Must maintain high standards of ethical and professional conduct, while adhering to agency policies and procedures. </li><li>Ability to use a computer. </li><li>Attention to detail. </li><li>Ability to work independently and as part of a team, in collaboration with other community partners. </li><li>Ability to manage stressful situations and display appropriate work demeanor and boundaries. </li><li>Ability to demonstrate excellent customer service. </li><li>Strong oral and written communication skills. </li><li>Ability to perform repetitive tasks. </li><li>Ability to sit or stand for extended periods. </li><li>Ability to safely operate a motor vehicle in all driving conditions. </li><li>Ability to lift up to 10 pounds. </li></ul>