<p>Position Summary</p> <p>Individual Income Tax Audit Agent - This is an objective level position responsible for preparing assessments and refunds based on federal audit reports, state agency reports, computer selected leads, and other predefined criteria, using judgment in determining when to refer a taxpayer file to an auditor for an expanded scope audit. These positions also correspond with the taxpayer to obtain additional information and resolve taxpayer objections to assessment and refund notices.</p> <p>Sales & Use Tax Audit Agent - This is an entry level position responsible for the review of registration documents pertaining to motor vehicle, all-terrain-vehicle (ATV), utility vehicle (UTV), aircraft, boat, snowmobile, trailer, personal watercraft (PWC), recreational vehicle (RV) and mobile home.The position will provide customer service, correspond with taxpayers, respond to routine taxpayer inquiries about letters or notices received, review routine taxability situations, handle basic appeals, and process payments received.</p> <p>To see the full list of duties view the IIT position description and the SU position description.</p> <p>Salary Information</p> <p>The starting pay rate for this position is $25.16 per hour.</p> <p>The classification of this position is Revenue Agent, which is in Pay Schedule 07, Pay Range 04. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.</p> <p>Job Details</p> <p>Background Checks: Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.</p> <p>I-9 Requirements: Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. The Department of Revenue does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.</p> <p>Probationary Period: An 18-month probationary period will be required.</p> <p>Remote Work/Telework: These positions are eligible for remote work/telework up to 60%. After the first 12 months of probation telework may gradually increase up to 60% based on employee performance and work unit needs. Remote work is intended to be performed primarily in the State of Wisconsin.</p> <p>Qualifications</p> <p>Minimally qualified applicants will have experience:</p> <ul> <li> <p>Experience providing customer service by phone, in writing and/or in person.</p> </li><li> <p>Experience reviewing documents for completeness and/or to take action on information submitted.</p> </li></ul> <p>In addition to the above, well qualified applicants will have experience:</p> <ul> <li> <p>Experience working with tax laws (e.g., income, sales, withholding, excise).</p> </li><li> <p>Call center experience.</p> </li><li> <p>Experience explaining laws, regulations and/or statutes.</p> </li><li> <p>Experience testing system or software changes including automated processes.</p> </li></ul> <p>How To Apply</p> <p>To be considered for this position, you must complete the online application. Click "Apply for Job" to start the application process. For instructions, refer to the following link: Applying to State Service.</p> <p>You must attach a current resume and a letter of qualifications in a Microsoft Word or PDF compatible format. Make certain these documents clearly illustrate your experience, including detailed examples, with each of the qualifications listed in the "Qualifications" section of this announcement. These documents will be used to assess whether your qualifications meet the qualifications required of the job. For instructions on developing your application and what should be included in these materials, click here. Make certain your resume and letter are how you want them to be before you finalize the application as you are not able to update or change your application materials once you click "Submit".</p> <p>Submitted materials will be evaluated by a job expert and the most qualified applicants will be invited to the next step of the selection process. If you are invited to interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly.</p> <p>Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process as described above by the stated deadline.</p> <p>The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.</p> <p>Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.</p> <p>stions can be directed to Maggie Davis, Human Resources Specialist Senior at Margaret.Davis1@wisconsin.gov or phone at 608-266-3924.</p> <p>Deadline to Apply</p> <p>All application materials must be received before or by 11:59 PM CST/CDT on March 9, 2026.</p>