<p>Description</p> <p>Job Title: Consumer Correspondence Representative</p> <p>Blitt and Gaines, P.C. is seeking a self-motivated, independent individual looking to join the Consumer Communications team</p> <p>Job Summary:</p> <p>The compliance assistant reviews and processes inbound correspondence that arrives via mail, email, or fax. This role involves reading and summarizing the document and coding it in our system for a response or review by attorneys or other departments as needed. The compliance assistant is the liaison between the consumer and the firm.</p> <p>Essential Duties:</p> <ul> <li>Daily review of inbound mail, faxes, and POA email inbox to maintain a 24-hour timeline for correspondence processing. </li><li>Thoroughly reading through each piece of correspondence to provide a summary of the contents and correct coding to escalate the file appropriately. </li><li>Work within all applicable Federal and State collection laws as well as client requirements. </li><li>Willing to cross-train and assist with other departmental tasks as needed. </li></ul> <p>Knowledge, Skills and Abilities:</p> <ul> <li>Strong reading comprehension and writing skills are a must. </li><li>Demonstrated ability to think critically, analyze problems, and use good judgment. </li><li>Attention to detail </li><li>Ability to stay organized while handling multiple projects </li><li>Comfortable using Excel, Outlook, Zoom, and navigating a computer database </li></ul> <p>Education/Experience</p> <ul> <li>High School diploma or GED required; college is a plus. </li><li>Prior experience in collections, banking, editing/proofreading, or legal assistant roles is a plus </li></ul>