<p>POKER LEAD</p> <ul> <li>Location: Running Aces Casino Hotel Racetrack - 15201 Running Aces Blvd, Columbus, MN 55025 </li><li>Schedule: Full Time shifts include weekends and holidays. </li><li>Perks: Medical, Vison, and Dental Benefits for full-time positions, 401k, employee discount, Uniform provided, Paid Time off, ESST (PTO, sick, bereavement, and holidays) </li></ul> <p>POSITION SUMMARY:</p> <p>The Poker Lead ensures employees are providing excellent customer service and supervises poker room personnel working in their respective areas.</p> <p>ESSENTIAL FUNCTIONS:</p> <ul> <li>Preserves the integrity of the games by providing close oversight of employees and guests in their respective areas, while continually maintaining observation for dealer/player misconduct. </li><li>Offer input to the Casino Manager to help make the card room more successful. </li><li>Enforces performance standards, policies, and procedures related to Poker games, ensuring compliance with the gaming regulations. </li><li>Enforce and support company policy with knowledge and understanding of all Running Aces approved Poker Games, while holding extensive knowledge of department processes. </li><li>Ensure that only authorized personnel use computer for company business only and that gaming equipment is being used by authorized personnel. </li><li>Able to maintain confidentiality. </li><li>Supervises dealers, Podium Host, and all other card room personnel to ensure proper performance of duties. </li><li>Assumes all responsibilities of poker room personnel, including, but not limited to, board, running chips and dealing games when necessary. </li><li>Ensures all gaming equipment is returned and secure; never leaving cash, chips, tournament chips, cards, etc. unattended. </li><li>Suggest alternative games to players if their first choice is not available in an effort to get players included in all games. </li><li>Constantly observes the sign-up board and making sure that all procedures are followed when starting games or breaking games to ensure that all dealers are treated fairly at all times. </li><li>Ensure the Shift Manager is contacted to validate all Poker Jackpots. </li><li>Maintain positive customer relations, evaluate play and extend complimentary services when appropriate. </li><li>Maintains knowledge of current Casino promotions. </li><li>Maintains a visual presence on the casino floor at all times. </li><li>Ability to make impartial and unbiased decisions surrounding problems and/or errors. </li><li>Communicate to Shift Manager any irregularities or discrepancies that occur on a table or with a guest. </li><li>Ability to effectively coach individuals on company and departmental policy/procedure violations. </li><li>Must know and adhere to all game protection policies. </li><li>Perform additional duties as assigned. </li></ul> <p>JOB REQUIREMENTS:</p> <ul> <li>High school diploma or equivalent </li><li>2-3 years floor and/or dealing experience </li><li>Dealing and training experience of all varieties of Stud, Hold'em, and Omaha </li><li>Must be able to work in crowded and noisy environments </li><li>Ability to be on your feet for long periods of time. </li><li>Ability to handle stressful situations and noisy conditions, while maintaining a calm and professional demeanor at all times. </li><li>Must maintain a calm and patient attitude when coaching individuals or while handling difficult customers and employees. </li><li>Must be able to lift and carry up to 20 lbs </li><li>Must have high patience level to be able to train individuals </li><li>Must be able to handle difficult customers and employees </li></ul> <p>SKILLS & ABILITIES:</p> <ul> <li>Accountability - Ability to accept responsibility and account for his/her actions. </li><li>Communication - Ability to communicate effectively with others using spoken word. </li><li>Customer Oriented - Ability to take care of the customers' needs and exhibit a cheerful demeanor toward others while following company procedures. </li><li>Reliability - The trait of being dependable and trustworthy. </li><li>Time Management - Ability to utilize the available time to organize and complete work within given deadlines. </li><li>Safety - Ability to identify and correct conditions that affect employee safety. </li></ul> <p>We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations</p>