<p>Clinic location in Pacific HS</p> <p>Plans, organizes, coordinates, monitors, and participates in administrative and operational activities associated with Pacific High School (San Bernadino) and performs related community relations activities and other related work. This includes scheduling and coordinating outreach activities, day-to-day promotion, health education and outreach activities at the campus.</p> <p>Benefits:</p> <ul> <li>Free Medical, Dental & Vision </li><li>13 Paid Holidays + PTO </li><li>403 (B) retirement match </li><li>Life Insurance, EAP </li><li>Flexible Spending Account </li><li>Continued workforce development & training </li><li>Succession plans & growth within </li></ul> <p>Qualifications/Licensure:</p> <p>Education & Experience: (Preferred)</p> <ul> <li>High school diploma or GED required; Bachelor degree in related field preferred; </li><li>Two years' experience in a healthcare or medical setting required. </li><li>Experience working in underserved communities such as undocumented workers, unaccompanied minors, LGBT populations, communities of color, youth/adolescents, and those experiencing homelessness, substance abuse, and/or mental illness; and </li><li>Able to accurately and efficiently use eClinical Works (eCW) and Electronic Health Record (EHR) </li><li>Able to use date for decision making </li><li>Ability to embrace and manage diversity and build and maintain successful teams </li><li>Familiarity with and ability to use process improvement methodology </li><li>Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication </li></ul> <p>Responsibilities:</p> <p>Performs a combination, but not necessarily all, of the following duties:</p> <ul> <li>Plans, organizes, coordinates, and administers the activities of Pacific High School (San Bernardino). </li><li>At the direction of the Associate Director of Clinic Operations, coordinates and maintains liaison relationship and clinic activities with other departments, public and private agencies, organizations and groups. </li><li>Assists the Associate Director of Clinic Operations with the development of informational materials to promote accurate public understanding of clinic activities, services and requirements. </li><li>Assists the Associate Director of Clinic Operations in the development of the program budget. </li><li>Responsible for addressing and resolving patient complaints and grievances at the site. </li><li>Manages clinical operations including but not limited to staffing schedules and patient flow. </li><li>Prepares and manages all documentation and reporting requirements including but not limited to QA reports, performance evaluations, time sheets, and budget variance reports. </li><li>Ensures effective staff utilization to meet staffing and workload requirements and support the delivery of quality patient care and services within budgetary guidelines. </li><li>Attend manager meetings and trainings. </li><li>Develops staffing plans; works with human resources staff to recruit and hire staff; coordinates comprehensive orientation of new staff. </li><li>Establishes accountabilities and performance goals and provides counseling, coaching, feedback, recognition, training, and development to staff. </li><li>Assists with the development and management of the operating budget; maintains fiscal control of assigned hospital cost center. </li><li>Plans, coordinates, direct, and provide patient care orientation and ongoing training to staff. </li><li>Encourage employees to improve skills and abilities and stay abreast of current technologies/practices. </li><li>Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals. </li><li>Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality. </li><li>Interprets regulations, and/or policies for employees. </li><li>Coordinate, multiple tasks, and organized clinic objectives. </li><li>Understand and respond to a diverse population. </li><li>Ability to manage priorities and workflow in changing environment. </li><li>Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. </li><li>Cash management; Supervise all payment plan option, checking donations and cash control established by Finance/Accounting. </li><li>Acute attention to detail. </li><li>Ability to work independently and as a member of various teams and committees. </li><li>Strong interpersonal skills. </li><li>Assist with implementation of PMS and Electronic Health Record (EHR) </li><li>Ability to understand and adhere to established policies, procedures, and protocols. </li><li>Demonstrated proficiency in supervising and motivating subordinates. </li><li>Commitment to excellence and high standards. </li><li>Excellent written and oral communication skills. </li><li>Strong organizational, problem-solving, and analytical skills. </li><li>Good judgment with the ability to make timely and sound decisions. </li><li>Responsible for monitoring and maintaining the physical health of the site, in collaboration with Facilities Manager. </li><li>Creative, flexible, and innovative team player. </li><li>Demonstrated competence in reacting to and handling emergencies. </li><li>Performs other duties as assigned by manager. </li><li>Duties as assigned. </li><li>Training new managers. </li><li>Facilitate efficient and high-quality clinic operations by identifying and resolving problems. </li><li>Supervise inventory, ordering and control of all supplies and equipment needed for clinical operations at the site. Assure that appropriate inventory levels are maintained. </li><li>Facilitate the implementation of new policies and procedures at the site. </li><li>Handle patient complaints and grievance related to Care Coordination. Assist with audits as needed. </li><li>Cash management; Supervise all payment plan option, checking donations and cash control established by Finance/Accounting. </li><li>Assist the Associate Director of Clinic Operations in the following functions: </li><li>Ensure adherence to SJCH policies, procedures, and standards regarding quality improvement, customer service, patient access, productivity, confidentiality, Management of electronic medical records, billing, clinic receipts and deposits, and facility. </li><li>Assist the Associate Director of Clinic Operations in audits and compliance activities; Monitor and ensure the site complies with protocols and procedures, and relevant regulations at the site level, including HIPAA and Title 22. </li><li>Attend meetings, trainings, and other work-related events as needed. </li></ul> <p>Supervision & Training</p> <ul> <li>Schedule and Assign work duties for clinical operations staff at the site. </li><li>Assist with the allocation of personnel resources to assure a smooth workflow and to cover any staffing shortages. </li><li>Provide training for new staff and retrain staff as appropriate. </li><li>Delegate work to others to ensure that operational goals are met. </li><li>Identify problems and seek solutions to improve patients systems. </li><li>Review accuracy of timesheets. </li><li>Provide supervision and support, in collaboration with Clinical Site Lead and other supervisors, to all staff at the assigned site(s) </li><li>Provide direct supervision to Front Desk, Medical Assistants, Benefit Counselors, Dental Assistants, Registered Dental Assistants and Assistant Manager. </li><li>Responsible for evaluation and discipline of staff under scope of supervision. </li><li>Responsible for site specific Vaccines for Children (VFC) and Vaccines for Adults (VFA), including quality assurance, Temperature logs, Inventory, Storage and Handling, Annual recertification, and required annual trainings for Vaccine/Back-up Coordinator. </li><li>Provide guidance and counseling to clinical staff to ensure VFC Requirements are met. </li></ul> <p>Clinical Operations Duties (80%)</p> <ul> <li>Provide direct services as part of the clinical operations staff team, as a regular schedule, during peak periods or when staffing is low, as needed. </li><li>Duties Include: </li><li>Patient Care Coordination </li><li>Front Desk Reception </li><li>Medical Records </li><li>Medical Assistants </li><li>Benefit Counselors </li><li>Assistant Managers </li></ul> <p>St. John's Community Health is an Equal Employment Opportunity Employer</p>