<p>Posting Number temp hourly961P Quick Link for Internal Postings https://jobs.wcu.edu/postings/25016 Classification Title Working Title Box Office Lead - Bardo Arts Center Department Bardo Arts Center Salary Range $9-12/hr Posting Information</p> <p>Position Summary</p> <p>This position works directly with supervisors on site at the Bardo Arts Center Box Office to lead box office staff, provide service management support, troubleshoot the BAC ticketing system, and assist with box office ticket sales and administrative duties for Bardo Arts Center throughout the performance season. This position is expected to lead by example and step in as needed by supervisors and management to provide guidance, support, and motivation to box office assistants, ensure assistants are following policy and procedures, capture performance event data, assist with reconciling event sales, and to act as the first key resource for assistant questions, problems, and concerns during performance hall and BAC rental events.</p> <p>Knowledge, Skills, & Abilities Required for this Position</p> <p>EXPECTATIONS</p> <ul> <li>Serve as a welcoming, courteous, and professional presence for visitors and customers </li><li>Be knowledgeable of all relevant policies and procedures; Ask when you don't know </li><li>Commit to the full term (one semester) </li><li>Follow opening and closing procedures outlined by supervisor </li><li>Arrive to your shift on-time and prepared to work </li><li>Maintain confidentiality of all matters regarding sensitive information </li><li>Cross train with other student workers in positions throughout Bardo Arts Center and assist in foster a well-rounded, knowledgeable, and experience informed team. </li></ul> <p>HOURS</p> <ul> <li>Maintain a flexible work schedule, as assigned, and discussed in advance, and submit bi-weekly time sheets </li><li>Attendance at all Bardo Arts Center performance hall events is required </li><li>Attendance at some Bardo Arts Center rental events, such as Bridge Church, is required </li></ul> <p>Daily Available Shift Hours:</p> <p>Tue: 10 AM - 4 PM</p> <p>Wed: 10 AM - 4 PM</p> <p>Thur. 10 AM - 7 PM</p> <p>Fri. 10 AM - 4 PM</p> <ul> <li>Adjustment of hours involving evening and/or weekend work is required </li></ul> <p>Minimum Qualifications</p> <p>APPLICANT REQUIREMENTS</p> <ul> <li>Applicants must be enrolled in at least two courses and have a minimum GPA of 2.0 </li><li>Applicants must have a High school or GED diploma </li><li>Excellent interpersonal skills required for in person and over the phone service </li><li>Ability to communicate effectively, follow written and oral instructions, and read or write information correctly </li><li>Customer service skills including the ability to read visitors, be patient and attentive to visitors needs and the ability to communicate effectively with the public; demonstrated ability to meet and greet customers of all ages and backgrounds in a non-discriminatory educational environment </li><li>Organized, with good time management and prioritization skills - able to easily handle several tasks simultaneously </li><li>Creative problem solver. Able to think independently, handle problems as they arise, and work well with minimal supervision. </li><li>Positive attitude, team player - professional, trustworthy, dependable. </li><li>Works a flexible in-person schedule with varying shifts, days, nights and weekend work required </li><li>Must be able to attend all Bardo Arts Center performance hall events </li><li>Assist with BAC Performance Hall rentals </li><li>Must be able to lift and/or move moderate to heavy materials and equipment up to 25lbs; able to sit, stand and/or walk for extended periods of time </li></ul> <p>Preferred Qualifications</p> <p>Applicant is pursuing/pursued a degree in a field of study related to the arts, project management, hospitality, or similar</p> <p>Posting Text</p> <p>Open Date 05/01/2025 Close Date 07/01/2025 Open Until Filled No Special Instructions to Applicants</p> <p>Applicants must apply online.</p> <p>PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.</p> <p>Qualified applicants will be contacted by the department directly if selected for interview.</p> <p>Please Note: Temporary employees are paid bi-weekly on an hourly basis and do not receive benefits.</p> <p>Background/E-Verify</p> <p>Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.</p> <p>Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.</p> <p>Credential Verification</p> <p>All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.</p> <p>EOE</p> <p>Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.</p> <p>University Safety</p> <p>The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.</p>