<p>Description</p> <p>ABOUT THE ROLE</p> <p>This is an exciting, highly visible role focused on serving our valued builders. Your success directly supports a critical client relationship by ensuring every screen installation and window service element is completed to the highest standard of quality and customer experience.</p> <ul> <li>Elite Attention to Detail: Flawlessly execute installations and quality checks to meet the specific standards of our top-tier builder client. </li><li>Customer-Focused Mindset: Deliver a positive, professional, and enthusiastic service experience on the job site daily. </li><li>On-Site Execution: Work efficiently in new residential construction environments (indoors and outdoors, various conditions). </li><li>Precision Installation: Install new custom screens and related materials in new residential homes, adhering strictly to pre-approved specifications. </li><li>Plan Interpretation: Accurately read and interpret construction plans and shop drawings to ensure proper placement and installation of materials. </li><li>Expert Knowledge: Master and apply vendor-specific installation methods, product warranties, and service policies tailored to this builder's preferred product lines. </li><li>Quality Assurance: Identify and report any screen material quality issues or discrepancies immediately to the appropriate team lead to prevent project delays. </li><li>Job Site Preparedness: Perform site visits and take precise field measurements as necessary for custom fabrication or pre-installation review. </li><li>Proactive Resolution: Ensure all service-related issues for this account are acknowledged and on a path to resolution within a strict 48-hour service resolution window. </li><li>Team Growth: As a high performer, you will eventually mentor and help train new team members, sharing your expertise in dedicated account standards. </li></ul> <p>YOUR PRIOR WORK EXPERIENCE</p> <p>We are looking for individuals who already embody our core values and demonstrate these key experiences:</p> <ul> <li>Your background demonstrates a consistent history of putting the customer (or dedicated client/partner) first. </li><li>You have been a significant contributor to the success of a team in a construction or service environment. </li><li>You are known as a reliable point person for product knowledge, installation best practices, and troubleshooting. </li><li>You are self-motivated, adaptable, and bring unique problem-solving skills that enhance our team's effectiveness. </li><li>While we offer excellent training, successful applicants must have a strong understanding of basic residential construction methods and demonstrate immediate proficiency in measurement and power tool operation. </li></ul> <p>REQUIREMENTS</p> <ul> <li>Requires ordinary ambulatory skills: ability to stand, walk, stoop, kneel, crouch, and safely manipulate weights of 5 to 100 lbs with assistance when necessary. </li><li>Requires excellent hand-eye coordination, arm, hand, and finger dexterity for precise installation work. </li><li>A valid Wisconsin Driver's License with a clean driving record is mandatory. </li><li>Daily local travel in and around the Madison and Milwaukee area, often to multiple job sites. </li></ul> <p>FULL-TIME TEAM MEMBER BENEFITS</p> <ul> <li>Insurance - Medical, Dental, Vision </li><li>Employee Assistance Program </li><li>401k </li><li>ESOP Shares </li><li>Profit Sharing </li><li>Immediate Holiday and Vacation Pay </li><li>Team Member Product Discount </li><li>Scholarship Program for the kids of Drexel team members </li><li>Annual Charity Match Donation </li><li>Annual reimbursements to spend on fitness </li><li>Birthday PTO and many more fun little perks! </li></ul> <p>PM85</p>