<p>JOB PURPOSE AND REPORTING STRUCTURE:Under the direction of the Market Segment Manager, the Market Segment Leader is responsible for meeting a high level of customer satisfaction and knowledge within the customer assigned markets. The Market Segment Leader will develop strong relationships with customers, connect with key business executives and stakeholders. The Market Segment Leader will be the liaison between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES:This list of duties and responsibilities is not all-inclusive and may be expanded from time to time to include other duties and responsibilities, as management may deem necessary.</p> <ul> <li>Comply with all safety and health guidelines, quality standard practices/procedures and housekeeping standards. </li><li>Provide world class customer support by identifying issues, devising solutions, and accepting ownership of the results. </li><li>Build long-term and mutually beneficial relationships with existing and new customers at all levels of the assigned customer's organizations. </li><li>Develop and maintain an in-depth knowledge of the assigned customers, market challenges, behaviors, market trends, and opportunities. </li><li>Coordinate the involvement of company personnel, including support, service and management resources in order to meet customer performance metrics and customers' expectations. </li><li>Conduct regular off- or on-site business review meetings with customers. </li><li>Communicate the progress of monthly/quarterly customer initiatives to internal and external stakeholders. </li><li>Proactively lead assigned customer planning and forecast processes. </li><li>Assist with high severity requests or issue escalations as necessary. </li><li>Actively engage in customer negotiations, due diligence, strategy, and other business and customer development requirements. </li><li>Maintain consistent communication and timely follow-up with customers and be available and responsive to their real-time needs. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: This position requires an associate's degree or minimum of three to five years of experience in large/strategic customer service and account management; and/or equivalent combination of education and experience. Experience in a manufacturing environment is preferred not required. A full job description is available upon request. </li></ul>