<p>Customer Service Manager - $60,000 + Up to 10% Performance Bonus</p> <p>Location: Lebanon, TN</p> <p>Schedule: Monday - Friday | In-Person Role</p> <p>Join a Growing Team Where Customer Focus Drives Success!</p> <p>At PTG Logistics, we've built a reputation over the past 25+ years as a leader in logistics and transportation solutions across the U.S. We're currently seeking a Customer Service Manager who is ready to step into a pivotal role to support client relationships, streamline communication, and drive service excellence.</p> <p>This full-time position offers a competitive salary of $60,000 annually, plus the opportunity to earn up to a 10% performance-based bonus. If you're someone who thrives in a fast-paced environment and loves building efficient, customer-focused strategies, this could be the perfect next step in your career.</p> <p>What You'll Do:</p> <ul> <li> <p>Lead customer communication strategies and serve as the key liaison between PTG Logistics and our clients.</p> </li><li> <p>Benchmark customer locations for asset utilization to improve efficiency and profitability.</p> </li><li> <p>Identify and present operational improvement opportunities in weekly meetings.</p> </li><li> <p>Monitor and manage customer service levels with Truckload Dispatch.</p> </li><li> <p>Ensure timely and accurate customer invoicing by collaborating with the Truckload Administrator.</p> </li><li> <p>Oversee customer compliance and ensure PTG meets all client requirements.</p> </li><li> <p>Assist with dispatch and routing to support smooth operations.</p> </li><li> <p>Analyze and report key performance indicators (delivery, service, and profitability).</p> </li><li> <p>Optimize backhaul opportunities across PTG locations.</p> </li></ul> <p>What We're Looking For:</p> <ul> <li> <p>Bachelor's degree or 5+ years in truckload operations (preferably in a management or supervisory role).</p> </li><li> <p>Familiarity with FMCSA regulations.</p> </li><li> <p>Exceptional organization, accuracy, and attention to detail.</p> </li><li> <p>Strong financial and analytical mindset-comfortable with expense tracking and reporting.</p> </li><li> <p>Proficiency in Microsoft Office (Excel, Word, Outlook, etc.).</p> </li><li> <p>Excellent interpersonal and communication skills.</p> </li><li> <p>Dependable, punctual, and professional in demeanor.</p> </li><li> <p>Ability to work independently and follow both written and verbal instructions.</p> </li></ul> <p>Why PTG Logistics?</p> <ul> <li> <p>Competitive base pay + bonus potential</p> </li><li> <p>Supportive leadership and team environment</p> </li><li> <p>Work for a growing national logistics company</p> </li><li> <p>Stability, structure, and a culture that values customer service and innovation</p> </li></ul> <p>Ready to Take the Lead in Customer Service?</p> <p>Apply today and join a team that values proactive problem-solvers and strategic thinkers.</p> <p>PTG Logistics is an Equal Opportunity Employer (EOE). We are committed to creating a diverse and inclusive environment and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</p> <p>Qualifications</p> <p>Requirements:</p> <ul> <li>Bachelor's degree and or 5+ years of experience in truck load operations in a management or supervisory role preferred </li><li>Familiarity with FMCSA Regulations </li><li>Highly organized with demonstrated attention to detail </li><li>Possesses a financial acumen - recording, tracking and reporting expense control </li><li>Strong proficiency in computer skills including all Microsoft Office products </li><li>Good verbal and interpersonal skills </li><li>Dependable and punctual </li><li>Ability to communicate in a professional/courteous manner </li><li>Exceptional attention to detail </li><li>Ability to follow written and verbal instructions </li><li>This is an in-person role M-F in Lebanon, TN </li></ul>