<p>SUMMARY: The Patient Service Representative (PSR) serves as the primary point of patient contact for Logan University's Chiropractic Health Centers. In addition the PSR works closely with other Logan staff, clinical faculty and interns to provide administrative support in the delivery of high quality patient care and clinical education. An expectedly high level of interaction is required while maintaining a positive attitude and sensitivity when handling patient health care information. This position reports to a Senior Clinician for matters related to day-to day delivery of patient care (including patient communication). This position also reports to the Patient Services and Accounts Administrator for matters including but not limited to: clinic business operations, policy/procedure compliance and educational/assessment operations.</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES:</p> <ul> <li>Practices and promotes effective, efficient and friendly communication with all health center patients, staff, faculty, and students. </li><li>Monitor and make an effort to minimize patient waiting time in the reception area and while checking in/out. </li><li>Schedule patient appointments in an effective, efficient and courteous manner consistent with practices that consistently promote a clinician driven, patient-centered model. </li><li>Enter new patient information to electronic health record; when necessary, verify insurance benefits and update insurance information. </li><li>Collect patient payments when due, and post payments in a timely manner. </li><li>Effectively field patient questions pertaining to health insurance, and/or transfer the patient to an appropriate source in a timely manner. </li><li>Limited cross-training in other key staff positions to facilitate absence coverage, including satellite locations, when necessary. </li><li>Follow appropriate patient check-out procedures, including form processing and other required activities. </li><li>Follow all Logan policies and procedures as they pertain to the operation of the front desk area. </li><li>Scan paperwork into the electronic health records system per Logan policy/procedures. </li><li>Periodic analysis, reporting, and/or ordering of supplies inventory and special order products. </li><li>Run daily closing reports as directed. </li><li>Other duties as requested. </li></ul>