<p>Position Overview</p> <p>Oversee daily Business Center operations within a hotel environment by providing office assistance to hotel guests while ensuring courteous and efficient service.</p> <p>Key Job Responsibilities</p> <p>Customer Service</p> <ul> <li>Acknowledge and interact with hotel team members and customers. </li><li>Market the Business Center services to guests to increase revenue and seeks new sources of revenue. </li><li>Maintain a positive work environment. </li><li>Display a polished and professional image towards hotel team members and customers. </li><li>Respond quickly to questions and requests and handle service problems politely and efficiently. </li><li>Demonstrate knowledge of hotel and facility services. </li></ul> <p>Staff Development</p> <ul> <li>Provide daily scheduling and direction to Business Center staff. </li><li>Train and address employee concerns. </li><li>Make effective use of team resources and ensure proper staffing levels. </li></ul> <p>Invoicing</p> <ul> <li>Complete invoicing for customers. </li><li>Enter and balance charges on the Company's billing system. </li><li>Download and maintain accurate customer files. </li><li>Provide basic cash and credit card handling according to the Company's policy. </li></ul> <p>Supply and Equipment Maintenance</p> <ul> <li>Provide quotes for Business Center equipment rentals. </li><li>Complete equipment setup and support. </li><li>Track and maintain office supplies and associated vendor pricing information. </li></ul> <p>Administrative/Office Support</p> <ul> <li>Support the Director of Event Technology with administrative duties. </li><li>Maintain a clean, neat, and organized Business Center. </li><li>Handle shipping and packaging with assigned carriers for domestic and international delivery. </li></ul> <p>Job Qualifications</p> <ul> <li>High school diploma/GED required; Associates degree is preferred. </li><li>One year experience in a service related industry </li><li>One year of supervisory experience in a service related industry is preferred </li><li>Strong MS Office experience </li><li>Professional written and verbal communication skills </li><li>Working knowledge of office equipment, such as copiers and fax machines </li></ul> <p>Competencies</p> <p>Deliver World Class Service</p> <ul> <li>Hospitality </li><li>Ownership </li></ul> <p>Do The Right Thing</p> <ul> <li>Instills Trust </li><li>Safety Conscious </li></ul> <p>Drive Results</p> <ul> <li>Action Oriented </li></ul> <p>See The Big Picture</p> <ul> <li>Tech Savvy </li></ul> <p>Value People</p> <ul> <li>Communicates Effectively </li></ul> <p>For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).</p> <p>Work Environment</p> <p>Hotel</p> <p>Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.</p> <p>The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.</p>