<p>IT Field Service Technician</p> <p>Please note, this role is not able to offer visa transfer or sponsorship now or in the future*</p> <p>Primary Skills:</p> <ul> <li>Field Services Support </li><li>Desktop Support </li><li>Service Request Management </li></ul> <p>Key Responsibilities:</p> <ul> <li>Provide immediate technical support and resolutions for highly complex environments (e.g., shop floor), including after-hours support as needed. </li><li>Participate in the creation and reinforcement of standards for Field Services. </li><li>Collaborate with cross-functional teams to define IT support scope for project initiatives. </li><li>Follow and promote ITIL procedures. </li><li>Assist with network, server, and business infrastructure support. </li><li>Ensure proposed shop floor processes comply with Allegion Networking and Security policies and standards. </li><li>Install hardware and software to meet project requirements according to established standards. </li><li>Support Windows 11 migration projects. </li></ul> <p>Required Experience & Skills:</p> <ul> <li> <p>3-6 years of experience supporting manufacturing and warehouse environments.</p> </li><li> <p>Strong functional and technical knowledge of:</p> </li><li> <p>Microsoft Windows OS (Windows 10, Windows 11)</p> </li><li> <p>Apple OSX, Linux Ubuntu</p> </li><li> <p>Microsoft Office Suites (2007-2016), Office 365</p> </li><li> <p>Microsoft applications (SharePoint, Teams, Visio)</p> </li><li> <p>Mobile OS: Apple iOS, Android, Windows CE.</p> </li><li> <p>Excellent verbal and written communication skills; ability to explain technical issues in non-technical terms.</p> </li><li> <p>PC hardware troubleshooting experience.</p> </li><li> <p>Familiarity with serial-based technologies (PLCs, scanners, printers) and handheld scanners.</p> </li><li> <p>Basic audio-visual support.</p> </li><li> <p>Experience supporting label, laser, and multifunction printers.</p> </li><li> <p>Broad IT knowledge and awareness of industry trends.</p> </li><li> <p>Operational excellence in root cause analysis, risk reduction, security, controls, and change management.</p> </li><li> <p>Advanced troubleshooting skills.</p> </li><li> <p>Strong relationship management and conflict resolution abilities.</p> </li><li> <p>Experience with telephony technologies.</p> </li><li> <p>Exposure to a broad spectrum of IT applications and architecture.</p> </li><li> <p>Ability to work in cross-functional and virtual teams, multitask, and prioritize effectively.</p> </li><li> <p>Self-motivated problem solver with minimal supervision, supporting global team goals.</p> </li></ul> <p>Applications will be accepted until 12/26/2025</p> <p>The annual salary for this position is between $37,804 - $74,500 depending on experience and other qualifications of the successful candidate.</p> <p>This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and is subject to the terms of Cognizant's applicable plans.</p> <p>Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:</p> <ul> <li>Medical/Dental/Vision/Life Insurance </li><li>Paid holidays plus Paid Time Off </li><li>401(k) plan and contribution </li><li>Long-term/Short-term Disability </li><li>Paid Parental Leave </li><li>Employee Stock Purchase Plan </li></ul> <p>Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p> <p>#CB</p> <p>#IND123</p> <p>The Cognizant community:</p> <p>We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.</p> <ul> <li>Cognizant is a global community with more than 300,000 associates around the world. </li><li>We don't just dream of a better way - we make it happen. </li><li>We take care of our people, clients, company, communities and climate by doing what's right. </li><li>We foster an innovative environment where you can build the career path that's right for you. </li></ul> <p>About us:</p> <p>Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com</p> <p>Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.</p> <p>Disclaimer:</p> <p>Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p> <p>Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.</p>