<p>Site: Mass General Brigham Incorporated</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Job Summary</p> <p>Mass General Brigham is a world-renowned healthcare system committed to providing the highest quality care, pioneering research, and fostering a respectful work environment. We are seeking a passionate, innovative, and strategic communicator and change agent to join our team as the Change Communications Manager. You will play a pivotal role in developing and implementing strategies that drive the success of large-scale, strategic change management and transformational initiatives aligned with Mass General Brigham's vision and strategic goals. The Change Communications Manager will shape how we communicate complex change initiatives, ensuring clarity, engagement, and adoption across all levels of the organization.</p> <p>As a Change Communications Manager, you will collaborate with the team to address business challenges, distill complex ideas into clear and accessible language, and craft compelling narratives around change initiatives. Your role will involve mitigating risks associated with change and driving impactful results for the organization. You will provide guidance to leaders and key stakeholders, developing comprehensive change communications programs and plans. These plans will include strategies and tactics designed to engage leaders and managers as champions of change and foster awareness and adoption of changes related to new structures, processes, and technology.</p> <p>The ideal candidate must have a proven track record of developing and implementing change management and communications strategies and programs in large, complex organizations. They should be comfortable building collaborative working relationships within highly matrixed organizations and navigating ambiguity. Additionally, this role will work with leaders across the MGB Marketing and Communications team and senior leaders from functional areas across the organization to understand and distill high-level business and clinical priorities, as well as complex change and transformational initiatives, and translate those into actionable and coordinated internal change communications programs in support of the system's overall mission and vision.</p> <p>Qualifications</p> <p>Key responsibilities include:</p> <ul> <li> <p>Develop and implement comprehensive communication plans and roadmaps to support change initiatives, fostering understanding, engagement, and adoption among employees. Create integrated, targeted, and repeatable approaches to manage large-scale organizational transformation initiatives.</p> </li><li> <p>Simplify complex business issues and ideas into clear, compelling narratives that resonate with a variety of clinical and non-clinical audiences.</p> </li><li> <p>Conduct comprehensive stakeholder mapping and analysis to determine key stakeholders, assess change impact, and formulate effective change communications strategies to mitigate risks.</p> </li><li> <p>Assist with designing, developing, and conducting interviews, focus groups, and surveys to gauge stakeholder change readiness. Utilize insights to inform and refine change communication strategies.</p> </li><li> <p>Support the development and delivery of training programs focused on enhancing communication skills, supporting broader change communication initiatives.</p> </li><li> <p>Partner with cross-functional teams to address organizational challenges, aligning change management and communication strategies with business goals.</p> </li><li> <p>Create and deliver actionable, coordinated internal change communication programs that reflect Mass General Brigham's mission, vision, strategic goals and values.</p> </li><li> <p>Create and deliver change communications materials, including but not limited to strategic communication and training aides, to increase awareness and adoption of new structures, processes and technologies.</p> </li><li> <p>Stay abreast of emerging trends and technologies in healthcare, human capital, human resources and change management to continuously improve content and delivery methods.</p> </li><li> <p>Under the supervision of the Sr. Director, People & Business, makes recommendations for analyzing success of change communications strategies and tactics through targeted metrics and evaluates and incorporates performance metrics and insights into strategic planning and change communications initiatives to drive impact.</p> </li><li> <p>Other duties as assigned.</p> </li></ul> <p>Qualifications:</p> <ul> <li> <p>Bachelor's Degree in communications, business, health care, or a related field required; master's degree a plus.</p> </li><li> <p>6+ years of experience in communications, marketing, change management and/or consulting</p> </li><li> <p>Excellent project management and organizational skills</p> </li><li> <p>Experience with large-scale complex transformation initiatives, including developing communications plans, stakeholder analysis, engagement and management, change impact assessment, developing training materials and talking points and ability to create targeted messages for a variety of communications outlets.</p> </li><li> <p>Knowledge of change management methodologies, processes, principles and practices preferred</p> </li><li> <p>A track record of consistently meeting deadlines, performance measures and service standards.</p> </li><li> <p>Must have strong verbal and written communication skills including a thorough understanding of correct grammar.</p> </li><li> <p>Knowledge of Mass General Brigham institutions, communication channels and processes a plus.</p> </li><li> <p>Knowledge and proficiency in the use of communication-based technology platforms.</p> </li><li> <p>Must be able to work well under pressure and deadlines and be flexible and adaptable to unexpected changes.</p> </li><li> <p>Must possess excellent interpersonal, public speaking and presentation skills.</p> </li></ul> <p>Skills/Abilities/Competencies:</p> <ul> <li> <p>Experience executing strategies and plans using the principles, practices and techniques of change management and communication development and delivery.</p> </li><li> <p>Strong understanding of how change management and communication strategies, tactics and vehicles support change adoption and employee engagement.</p> </li><li> <p>Innovative mindset and able to research the latest trends, tools, and apps to support awareness and adoption of change initiatives and build employee engagement.</p> </li><li> <p>Ability to understand and communicate complex ideas, including problem-solving skills necessary to gather and interpret data and to diagnose needs.</p> </li><li> <p>Advanced interpersonal skills and a demonstrated ability to work effectively as a part of multiple teams/projects/initiatives.</p> </li><li> <p>Experience in facilitating and presenting to diverse groups of stakeholders through various formats including interviews, focus groups and meetings</p> </li><li> <p>Experience using data and key performance indicators to measure effectiveness of strategies</p> </li><li> <p>Demonstrates key characteristics of a world-class communication function including trust, focus, empowerment, accountability, and ownership and operating with a 'one team' mentality.</p> </li><li> <p>Effective communication skills, e.g., collaborative open style, working in teams, strong written and oral communicator, strategic problem solver with ability to execute plans, calm under fire, go-to person.</p> </li><li> <p>Excellent project planning and organizational skills, and the ability to assist with developing communication programs and logistics involving great detail.</p> </li><li> <p>Ability to operate effectively in a dynamic, fast-paced environment.</p> </li><li> <p>Requires minimal direction from leadership and possesses the ability to learn quickly.</p> </li></ul> <p>Supervisory Responsibilities:</p> <ul> <li>3 direct reports </li></ul> <p>Fiscal Responsibility:</p> <ul> <li>Demonstrates fiscal responsibility by effectively using Mass General Brigham resources </li></ul> <p>Working Conditions:</p> <ul> <li>This position is a hybrid schedule, 1-2 days per week onsite, occasional nights/weekends and on call coverage required. </li></ul> <p>Additional Job Details (if applicable)</p> <p>Remote Type</p> <p>Hybrid</p> <p>Work Location</p> <p>399 Revolution Drive</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>