<p>Job Description</p> <p>The IT Support and Event Specialist will work under the direction of the Manager of Support Services and the Director of Information Technology and will serve as Tier 1 support for the university's IT support services.</p> <p>Responsibilities:</p> <p>Responsibilities include, but are not limited to:</p> <ul> <li>Provide front-line hardware and software support for employees' desktops and laptops, peripherals, printers and other technologies </li><li>Troubleshoot user account issues for employees and students </li><li>Support and maintain A/V equipment and classroom technology </li><li>Address advanced support cases by assessing inbound cases and assigning tickets to appropriate support personnel </li><li>Identify and report areas for improvement by assessing and evaluating incoming support cases </li><li>Assist with the setup and teardown of events </li></ul> <p>Standard Expectations:</p> <ul> <li> <p>Experience troubleshooting Windows 10/11 operating systems</p> </li><li> <p>Experience troubleshooting Mac operating systems</p> </li><li> <p>Must be familiar with common desktop and user administration paradigms and tools such as:</p> </li><li> <p>System imaging</p> </li><li> <p>MS Active Directory</p> </li><li> <p>Antivirus/Antimalware tools</p> </li><li> <p>Must have a basic understanding of computer networking</p> </li><li> <p>Must be able to provide advanced hardware and software support such as:</p> </li><li> <p>Replacing failed hardware</p> </li><li> <p>Operating system installation</p> </li><li> <p>Be willing to work outside of standard operating hours, including nights and weekends, to provide support for various events on campus on an as-needed basis</p> </li><li> <p>Candidate must be able to work in hot/cold conditions for I.T. projects. Must be able to carry up to 50 pounds, climb ladders, work in attics and underneath floors, and carry computer equipment across campus</p> </li></ul> <p>Qualifications and Skills:</p> <ul> <li>Possess good organizational and communication skills </li><li>Strong interpersonal skills when dealing with internal or external clients </li><li>Good troubleshooting abilities when working on complex issues </li><li>Excellent customer service skills when assisting users with technical problems </li><li>Ability to use good judgment and prioritize work effectively </li></ul> <p>Education and Experience:</p> <p>Minimum of an Associate Degree in IT or 1-3 years of relevant experience in a related role</p> <p>Job Type: Full-time</p> <p>Benefits:</p> <ul> <li>Dental insurance </li><li>Employee assistance program </li><li>Health insurance </li><li>Health savings account </li><li>Life insurance </li><li>Retirement plan </li><li>Tuition reimbursement </li><li>Vision insurance </li></ul> <p>Compensation Package:</p> <ul> <li>Hourly pay </li><li>Overtime pay </li></ul> <p>Schedule:</p> <ul> <li>8 hour shift </li><li>Evening shift </li><li>Monday to Friday </li><li>On call </li><li>Overtime </li><li>Weekends as needed </li></ul> <p>Experience:</p> <ul> <li>IT Support: 1 year (Required) </li></ul> <p>Ability to Commute:</p> <ul> <li>Lebanon, TN 37087 (Required) </li></ul> <p>Work Location: In person</p>