<p>The IT Business Analyst plays a key role in aligning organizational goals with technology by analyzing business processes, translating needs into technical solutions, and supporting the implementation of scalable, value-driven systems. This role bridges strategy and execution, working closely with stakeholders to improve workflows, enable informed decision-making, and promote efficient, transparent operations.Strategic Alignment & Process Improvement</p> <ul> <li>Collaborate with leadership to align IT initiatives with strategic goals. </li><li>Evaluate and optimize business processes to enhance service delivery. </li><li>Lead process discovery workshops and recommend improvements and automation. </li><li>Develop current (as-is) and future (to-be) process models. </li></ul> <p>Stakeholder Engagement & Requirements Gathering</p> <ul> <li>Act as a liaison between business units and IT teams. </li><li>Gather, document, and translate business and functional requirements. </li><li>Facilitate workshops and feedback sessions to ensure alignment and clarity. </li><li>Manage competing priorities and foster transparency across departments. </li></ul> <p>Solution Design & Implementation Support</p> <ul> <li>Support solution evaluation, selection, and implementation. </li><li>Contribute to RFP development, vendor assessments, and UAT. </li><li>Prepare documentation, training materials, and business cases. </li><li>Promote adoption of sustainable, user-focused systems. </li></ul> <p>Data Analysis & Performance Monitoring</p> <ul> <li>Analyze data to identify trends, measure impact, and inform decisions. </li><li>Develop dashboards and KPIs to monitor performance and outcomes. </li><li>Deliver actionable insights to optimize technology-enabled services. </li></ul> <p>Leadership & Continuous Improvement</p> <ul> <li>Mentor users and junior analysts. </li><li>Promote a culture of agility, innovation, and process improvement. </li><li>Maintain clear documentation to support governance and knowledge sharing. </li></ul> <p>Core Competencies</p> <ul> <li>Strong analytical, communication, and facilitation skills. </li><li>Organized, detail-oriented, and results-driven. </li><li>Collaborative, adaptable, and mission-focused. </li></ul> <p>Preferred Attributes</p> <ul> <li>Knowledge of compliance, data privacy, and risk management. </li><li>Experience with ERP, CRM, document management, or case tracking systems. </li><li>Background in multi-departmental or enterprise-wide projects. </li></ul> <p>Success Factors</p> <ul> <li>Strategic thinker with a hands-on approach. </li><li>Comfortable working independently or in teams. </li><li>Skilled at translating complexity into clear, actionable steps. </li><li>Committed to delivering business value through technology. </li></ul> <p>Technical Skills:</p> <p>Skill/ExperienceProficiency LevelBusiness AnalysisAdvanced/IntermediateEnterprise applications support like ERP, Salesforce, Accela, GISProficientProject ManagementIntermediateAgile/Lean/SixSigma MethodologyProficientData Reporting & BI Tools (Power BI, Crystal Reports, Tableau)ProficientProcess ImprovementIntermediateCommunication SkillsAdvancedVisualization & ModelingProficientRFP Evaluation (Technology trend research, Build Vs Buy)ProficientVendor ManagementProficientEducation</p> <ul> <li>Bachelor's in Business, IT, or related field required. </li><li>MBA, MPA, or certifications (CBAP, PMP) preferred. </li></ul> <p>Experience</p> <ul> <li>5+ years in business analysis, process improvement, or related IT role. </li><li>Experience with enterprise systems, stakeholder engagement, and cross-functional projects. </li><li>Certifications: Preferred certifications include those in Business Analysis (CBAP, CCBA), Project Management (PMP, PMI-ACP), Agile (CSM), or Process Improvement (Lean Six Sigma). </li><li>Proficient in process modeling and business analysis tools (e.g., Visio, JIRA, Lucidchart). </li><li>Familiarity with Agile, Lean, Six Sigma, and hybrid project management approaches. </li><li>Proficiency in Agile project tools (e.g., Azure DevOps) and experience writing user stories and conducting refinement sessions. </li><li>Ability to interpret business problems using data-driven decision-making, visualization tools (e.g., Power BI, Tableau), and reporting frameworks. </li><li>Excellent interpersonal skills, with experience facilitating meetings, delivering presentations, and building stakeholder consensus. </li></ul>