<p>Technical Solutions Architect</p> <p>Location: Nashville, TN or Remote - USA</p> <p>Asurion is redefining the way people care for and repair their technology, helping customers stay connected to what matters most, wherever they are. As we transform our offerings into a Service Experience Platform, we are focused on establishing Asurion as a premier partner by delivering indispensable products, differentiated capabilities, and a world-class customer experience that makes technology support effortless and drives long-term growth.</p> <p>As a Technical Solutions Architect embedded in the GTM team, you'll serve as the technical lead for strategic client engagements. You'll collaborate closely with sales, product, and engineering to design scalable, tailored solutions that solve complex customer problems. Your work will directly impact deal velocity, customer satisfaction, and long-term client success.</p> <p>This is a high-visibility, high-impact role ideal for someone who thrives at the intersection of technology, strategy, and customer engagement.</p> <p>What You'll Do:</p> <ul> <li>Partner with GTM leadership, Sales, and Business Development teams to understand client goals and determine how to implement compelling, technically-sound solutions </li><li>Lead technical discovery sessions and assess client environments to map business needs to platform capabilities </li><li>Architect end-to-end solutions, including integrations, APIs, data flows, AI/ML features, and custom configurations </li><li>Translate client requirements into actionable documentation for Product and Engineering teams </li><li>Support the creation of client proposals, RFP responses, proof-of-concept builds, and technical demos </li><li>Serve as a trusted technical advisor throughout the sales lifecycle, including pre-sales, implementation, and post-launch; help drive solution adoption during post-sale handoff </li><li>Stay up-to-date on product roadmap, new platform capabilities, and emerging technologies that can add value to client solutions </li><li>Act as a feedback loop between the field and Product/Engineering to influence future development </li></ul> <p>What You'll Bring?</p> <ul> <li>5+ years of experience in a technical solutions architecture, pre-sales engineering, or related role </li><li>Strong technical background with experience in SaaS, APIs/integrations, cloud platforms (e.g., AWS, GCP, Azure), and/or AI-driven products </li><li>Ability to quickly understand complex customer environments and design practical, scalable solutions </li><li>Excellent communication skills with the ability to present technical concepts to both technical and non-technical stakeholders </li><li>Experience supporting consultative enterprise sales cycles and/or responding to RFPs </li><li>Proven ability to collaborate cross-functionally with Sales, Product, Engineering, and Customer Success teams </li><li>Bonus: experience in contact center technology, customer experience platforms, or enterprise AI applications </li></ul>