<p>General Summary & Essential Responsibilities</p> <p>JOB SUMMARY</p> <p>Performs technical and administrative support work processing, issuing, and completing County permits, contractor licenses including taxi driver and car permits, fortune teller permits, code compliance complaints and/or inspection requests.</p> <p>ESSENTIAL JOB FUNCTIONS</p> <ul> <li>Accepts applications for permits, contractor licenses, or inspection requests; verifies for accuracy, completeness, and compliance; and enters data into computerized system. </li><li>Answers telephone calls for all of Community Development and responds to customer inquiries. </li><li>Determines and calculates appropriate fees: and prepares application package for issuance. </li><li>Issues permits/contractor licenses; collects associated fees using computerized receipting system; and accurately disburses appropriate paperwork. </li><li>Receives and responds to routine code enforcement and licensing complaints. </li><li>Disseminates permit/license/inspection/code compliance information and appropriate forms to customers. </li><li>Schedules inspections and dispatches information to inspectors in the field. </li><li>Corresponds with customers concerning status of applications, cases or inspections and methods for meeting deadlines. </li><li>Processes on-line permits, renewals, permit extensions and expired permits, and enters data into department computer systems. </li><li>Provides administrative support services such as routine correspondence, maintaining files, new documentation and purging out-of-date information. </li><li>Provides exceptional customer assistance, problem-solving, and/or complaint resolution by all forms of communication. </li></ul> <p>Min. Education, Licenses and Certifications</p> <p>Education and Experience:</p> <p>An equivalent combination of relevant training, education and experience:</p> <ul> <li>High school diploma or equivalent. </li><li>Two (2) years of experience in customer service or public contact work. </li></ul> <p>Licenses and/or Certificates: N/A</p> <p>Knowledge, Skills and Abilities</p> <ul> <li>Knowledge of departmental policies, plans, and procedures. </li><li>Knowledge of Microsoft Word, Excel, PowerPoint, and other job-related computer programs and software applications. </li><li>Knowledge of modern office practices, procedures, and equipment. </li><li>Knowledge of state regulations; technical code; County ordinances, policies, and procedures; and zoning and land development regulations as they relate to permits, licenses, and inspections, and the enforcement of such. </li><li>Knowledge of modern governmental office practices, procedures, equipment, and standard clerical/administrative support techniques. </li><li>Skill in the use of standard office computer equipment and software applications. </li><li>Analytical and research skills. </li><li>Skill in effective communication, both orally and in writing. </li><li>Skill in prioritizing and organizing work. </li><li>Skill in the use of office equipment such as a computer, multi-line telephone system, scanner, fax machine, and copier. </li><li>Ability to exercise judgment and discretion in applying and interpreting department rules, regulations, policies, and procedures. </li><li>Ability to perform basic mathematical calculations. </li><li>Ability to communicate with customers courteously and tactfully in person, on the telephone, and by mail or email. </li><li>Ability to remain calm in a fast-paced, multi-line telephone environment and to deal effectively with irate customers. </li><li>Ability to act as lead worker, when appropriate, with a team of subordinates and/or peers. </li><li>Ability to make recommendations and to use resourcefulness and tact in solving new problems. </li><li>Ability to provide internal/external guidance and customer assistance via all forms of communication. </li><li>Ability to maintain accurate records and reports. </li><li>Ability to ascertain priorities and meet deadlines and objectives. </li><li>Ability to use computers for data entry, word processing, and/or accounting purposes. </li><li>Ability to author reports, business correspondence, and procedure manuals. </li><li>Ability to establish and maintain effective working relationships with managers, service providers, other employees, and the general public. </li></ul> <p>Supplemental Information</p> <p>PHYSICAL DEMANDS</p> <p>Walking, sitting, hearing, seeing up close, talking, standing, finger movement, repetitive motions. Frequent lifting of up to 25 pounds; occasional lifting of up to 50 pounds.</p> <p>WORK ENVIRONMENT</p> <p>Work is primarily performed indoors but is exposed to temperamental changes (e.g., warehouses, covered loading docks, garages, etc.) or irate customers, extreme noise, odors, heights and/or dust.</p> <p>RISK/SAFETY CONDITIONS</p> <p>The position requires no exposure or risk related to physical and/or mental health and safety.</p> <p>To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.</p> <p>Charlotte County is an Affirmative Action/ADA/Veterans' Preference and Equal Opportunity Employer. Women, Minorities, and Persons with Disabilities are Encouraged to Apply.</p>