<p>Siro is the intelligence platform for in-person sales. We record, transcribe, and analyze the millions of in-person conversations happening every day - a dataset never before captured - to help sales people.</p> <p>You may be surprised to learn that of the millions of sales professionals in the U.S., the majority work in-person, face-to-face. Think of HVAC contractors, medical device salespeople, or real-estate agents. And while top-performers can out-earn surgeons, most do not reach their potential because it is almost impossible to get on-the-job coaching when you're alone in the field.</p> <p>Siro gives sales reps data-driven coaching, actionable insights, and peer-to-peer learnings. Soon Siro's intelligence platform will power business use cases across strategy, marketing, customer success, and more. Our technology can serve any scenario where front-line, face-to-face conversations drive business outcomes.</p> <p>With a $5B+ TAM and over $25M in backing from world-class investors, we're on a mission to make field sales the most accessible path to financial freedom.</p> <p>Our product is already making waves - with 4.8 stars on the App Store (700+ ratings), 5.0 stars on G2 (25 reviews), and partnerships with industry leaders like ServiceTitan (NASDAQ: TTAN).</p> <p>The Role</p> <p>As Customer Success Manager, you'll be one of Siro's first customer success hires. You will own onboarding, training, and ongoing success in Siro deployments with field sales teams. We will count on you to drive engagement and impact by building strong relationships, sales and industry expertise, and product knowledge.</p> <p>This is a full-time role in New York City.</p> <p>You Will</p> <ul> <li> <p>Ensure Siro's customers achieve success through:</p> </li><li> <p>Technical onboarding setup (integrations, bookmarks, and analytics)</p> </li><li> <p>User onboarding (get reps to record)</p> </li><li> <p>Manager onboarding (get coaches to coach)</p> </li><li> <p>Communicating impact back to business stakeholders</p> </li><li> <p>Build, maintain, and improve Siro's playbooks on the above</p> </li><li> <p>Communicate regularly with Siro's internal teams to provide actionable, data-driven feedback to both Sales + Marketing and Product</p> </li><li> <p>Build strong connections in our market. Siro has performed exceptionally here so far. You will be expected to help us win the market one relationship at a time.</p> </li></ul> <p>Requirements</p> <ul> <li> <p>3-6+ years of B2B Customer Success experience</p> </li><li> <p>Excellent communication skills with internal and external audiences ranging from individual sellers to executives</p> </li><li> <p>Track record of exceptional performance managing deployments of software across multiple teams, while meeting project deadlines, resulting in successful adoption and results for the customer</p> </li><li> <p>You are ambitious, proactive, love working with customers, and have a high willingness to be an owner</p> </li></ul> <p>Nice To Have</p> <ul> <li> <p>Experience at a fast-growing startup</p> </li><li> <p>Experience with sales productivity tools, where sales management is the primary buyer and success requires driving change in a sales organization</p> </li><li> <p>Scaled CS experience - you have run implementation and CS lifecycle processes in 1:many settings, in addition to more traditional 1:1 processes</p> </li><li> <p>Experience working with users in field sales verticals</p> </li></ul> <p>Compensation</p> <ul> <li>$135k-$165k + equity depending on experience and skills </li></ul> <p>At Siro, we are committed to creating a diverse and inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>