<p>2-5 years of experience in Network Operations support</p> <p>Monitoring Network Performance and identify or detect potential issues or incidents</p> <p>using various Monitoring tools</p> <p>Monitoring alerts through specific network monitoring tools - that includes but</p> <p>not limited to Data, Voice / SBC and SDWAN monitoring</p> <p>Respond to alerts and incidents adhering to SLA, analyze and escalate issues as needed</p> <p>Working experience in handling soft calls e.g. Genesys (Contact center support for</p> <p>Technical Support calls from infra users)</p> <p>Handle UCC calls - skilled in inbound /outbound call flows</p> <p>Execute document-based troubleshooting or resolution steps on handling known errors and issues</p> <p>Good Knowledge in Switching & Routing, Wireless, SDWAN</p> <p>Good knowledge in both Switching Protocol - VLAN, VTP, STP, Trunk and Stacking, and</p> <p>Routing Protocol - Static, Default, RIP, EIGRP, OSPF, BGP</p> <p>Troubleshooting trunk, signaling, one-way audio issues</p> <p>Responsible for investigating and troubleshooting L1.5 level Network issues.</p> <p>Good in Documentations - Prepare and update Standard Operating Procedure (SOP)</p> <p>Technical co-ordination with the OEM support in the event of any Technology assistance</p> <p>Technical co-ordination with Service provider for Network service-related issues</p> <p>(Ex: Circuit down, Packet loss, Slowness, Flap)</p> <p>Coordinate with Customer Local Site Contact for Hardware/cabling/ WAN link related issues</p> <p>Be a part of the support organization that provides 24/7 Operations and escalation support on a rotational shift basis</p> <p>Salary Range: $50,000-$70,000 a year</p>