<p>About Pacific Office Automation Pacific Office Automation POA is the largest independently owned document imaging and technology dealer in the United States Since 1976 weve grown to more than 30 branches across 11 western states Oregon Washington California Arizona New Mexico Nevada Utah Idaho Colorado Texas and Hawaii With over four decades of success in office equipment and technology solutions weve built strong partnerships with leading manufacturers including Canon Sharp Konica Minolta HP Ricoh and Lexmark At POA youll find a fast growing technology company that prioritizes employee development offers competitive benefits and fosters a collaborative team driven culture We are committed to being a long term employer by investing in ongoing training and certifications to keep our team ahead of evolving technology We also believe every voice mattersregardless of tenure or title Position Overview Join POAs dynamic IT team as a Tier 2 Service Desk Technician in our Beaverton OR office In this role youll provide advanced technical support across endpoint devices Microsoft 365 and cloud environments while serving as a key escalation point for Tier 1 support Youll work directly with clients to troubleshoot complex issues maintain system performance and deliver high quality service aligned with SLAs and security best practices This role is ideal for someone with strong technical depth sound judgment and a proactive approach in a fast paced MSP environment Key Responsibilities Serve as the Tier 2 escalation point for service desk incidents and requestsTroubleshoot advanced endpoint application and connectivity issuesAdminister and support Microsoft 365 Exchange Online Entra ID Teams SharePoint OneDriveManage user access identity and security MFA conditional access lifecycle managementDiagnose and resolve issues across Windows 1011 and business applicationsSupport basic networking DNS DHCP VPNs firewallclient connectivityUse RMM tools to monitor maintain and remediate endpoint healthTroubleshoot endpoint security tools eg Defender WatchGuard EDR platformsDocument all work clearly within ticketing systemsMaintain and update client documentationCollaborate with Tier 3Engineering teams on complex issuesIdentify recurring problems and recommend long term solutions or automationParticipate in on call or after hours support as neededQualifications 24 years of Help Desk or Service Desk experience MSP experience strongly preferredStrong knowledge ofWindows 1011 administrationMicrosoft 365 Exchange Online Entra ID TeamsActive Directory and hybrid environmentsExperience with RMM tools and remote support platformsSolid understanding of networking fundamentals TCPIP DNS VPNsAbility to manage multiple priorities and meet SLA expectationsStrong communication and documentation skillsPreferred Qualifications Experience in an MSP environmentFamiliarity with AzureEntra ID advanced features Conditional Access Identity ProtectionExperience supporting multi tenant environmentsRelevant certifications such asCompTIA A Network SecurityMicrosoft certifications MS 900 AZ 104 MD 102 etcBenefits Clear path for advancement and leadership opportunitiesCollaborative team oriented cultureMedical Dental Vision and Life Insurance401k with company matchPTO vacation and sick leaveFSA programOur Commitment to Diversity & Inclusion Pacific Office Automation is an equal opportunity employer We consider all qualified applicants without regard to race color national origin gender sexual orientation gender identity or expression age religion veteran status or any other protected characteristic We value diversity and believe it strengthens our organization LI Onsite</p>