<p>JOIN TEAM TRILOGY</p> <p>Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.</p> <p>POSITION OVERVIEW</p> <p>Oversees the coordination of resident services, documentation, onboarding, and engagement activities for the Assisted Living community. Serves as a key liaison among residents, families, staff, and external partners to ensure smooth communication and high-quality service delivery. Ensures that services support the comfort, satisfaction, and overall experience of residents.</p> <ul> <li>Collaborates with campus leadership to support the day-to-day coordination of resident services and overall operational flow. </li><li>Ensures that pre-admission information is collected and communicated to appropriate team members and monitors for non-clinical changes that require follow-up. </li><li>Oversees Lifestyle and Care Needs information gathering to support accurate service planning, without performing clinical assessments. </li><li>Supports residents with non-clinical daily living needs such as dining assistance, social engagement, and general comfort. </li><li>Ensures CareTracker and other documentation systems are updated accurately and promptly by staff. </li><li>Reviews documentation for completeness and communicates needed updates to appropriate team members. </li><li>Leads and assists in developing service plans in collaboration with residents, families, and interdisciplinary team members, ensuring clear communication to caregivers. </li><li>Facilitates Assisted Living Resident Meetings and ensures timely follow-up on feedback and concerns. </li><li>Coordinates non-clinical aspects of pharmacy/medication processes such as communication, documentation flow, and compliance tracking, without handling or administering medications. </li><li>Serves as a liaison between residents, families, external providers, and campus teams to support communication and service coordination. </li><li>Supports staff in following established service routines and ensures adherence to company policies and state guidelines. </li><li>Assists in training caregivers on non-clinical topics such as documentation, customer service, infection-prevention practices, and resident engagement. </li><li>Participates in interviewing and selecting caregivers and support staff for the Assisted Living unit. </li><li>Assists leadership in recruitment, onboarding, and ongoing training of non-clinical team members. </li><li>Ensures employees meet required CPR/First Aid and orientation training standards per state and company policy. </li><li>Participates in weekend management rotation and provides on-call support for non-clinical issues as needed. </li><li>Supports marketing efforts by participating in tours, inquiries, and move-in coordination when appropriate. </li><li>Executes strategies to build relationships with referral sources and distributes campus information as needed. </li><li>Serves on and participates in campus committees such as customer service, quality assurance, and policy review. </li><li>Attends required company in-service training programs. </li><li>Other duties as assigned. </li></ul> <p>Education: High School / GED</p> <p>Experience: 0-1 years</p> <p>Licenses and Certifications</p> <ul> <li>Valid CPR certification </li><li>Valid drivers' license and ability to operate a large van/bus (up to 15-passenger) vehicle </li></ul> <p>Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.</p> <p>Travel: Yes: Minimally, as required (Typically less than 10%)</p> <p>LOCATION</p> <p>US-MI-Howell</p> <p>The Willows at Howell</p> <p>1500 Byron Road</p> <p>Howell</p> <p>MI</p> <p>BENEFITS</p> <ul> <li>Competitive salaries and weekly pay </li><li>401(k) Company Match </li><li>Mental Health Support Program </li><li>Student Loan Repayment and Tuition Reimbursement </li><li>Health, vision, dental & life insurance kick in on the first of the month after your start date </li><li>First time homebuyers' program </li><li>HSA/FSA </li><li>And so much more! </li></ul> <p>LIFE AT TRILOGY</p> <p>Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged.</p> <p>Six months of training, orientation and fun!</p> <p>We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.</p> <p>Other Details:</p> <p>ABOUT TRILOGY HEALTH SERVICES</p> <p>As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.</p> <p>Oversees the coordination of resident services, documentation, onboarding, and engagement activities for the Assisted Living community. Serves as a key liaison among residents, families, staff, and external partners to ensure smooth communication and high-quality service delivery. Ensures that services support the comfort, satisfaction, and overall experience of residents.</p> <ul> <li>Collaborates with campus leadership to support the day-to-day coordination of resident services and overall operational flow. </li><li>Ensures that pre-admission information is collected and communicated to appropriate team members and monitors for non-clinical changes that require follow-up. </li><li>Oversees Lifestyle and Care Needs information gathering to support accurate service planning, without performing clinical assessments. </li><li>Supports residents with non-clinical daily living needs such as dining assistance, social engagement, and general comfort. </li><li>Ensures CareTracker and other documentation systems are updated accurately and promptly by staff. </li><li>Reviews documentation for completeness and communicates needed updates to appropriate team members. </li><li>Leads and assists in developing service plans in collaboration with residents, families, and interdisciplinary team members, ensuring clear communication to caregivers. </li><li>Facilitates Assisted Living Resident Meetings and ensures timely follow-up on feedback and concerns. </li><li>Coordinates non-clinical aspects of pharmacy/medication processes such as communication, documentation flow, and compliance tracking, without handling or administering medications. </li><li>Serves as a liaison between residents, families, external providers, and campus teams to support communication and service coordination. </li><li>Supports staff in following established service routines and ensures adherence to company policies and state guidelines. </li><li>Assists in training caregivers on non-clinical topics such as documentation, customer service, infection-prevention practices, and resident engagement. </li><li>Participates in interviewing and selecting caregivers and support staff for the Assisted Living unit. </li><li>Assists leadership in recruitment, onboarding, and ongoing training of non-clinical team members. </li><li>Ensures employees meet required CPR/First Aid and orientation training standards per state and company policy. </li><li>Participates in weekend management rotation and provides on-call support for non-clinical issues as needed. </li><li>Supports marketing efforts by participating in tours, inquiries, and move-in coordination when appropriate. </li><li>Executes strategies to build relationships with referral sources and distributes campus information as needed. </li><li>Serves on and participates in campus committees such as customer service, quality assurance, and policy review. </li><li>Attends required company in-service training programs. </li><li>Other duties as assigned. </li></ul> <p>Education: High School / GED</p> <p>Experience: 0-1 years</p> <p>Licenses and Certifications</p> <ul> <li>Valid CPR certification </li><li>Valid drivers' license and ability to operate a large van/bus (up to 15-passenger) vehicle </li></ul> <p>Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.</p> <p>Travel: Yes: Minimally, as required (Typically less than 10%)</p> <p>Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.</p>