<ul> <li>PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions </li></ul> <p>(Not eligible for internal applicants)</p> <p>This position is 100% onsite in Weymouth.</p> <p>Required Schedule: Monday - Friday 8:30am - 5pm</p> <p>Position Summary/ Department Summary:</p> <p>Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.</p> <p>Key Responsibilities:</p> <ul> <li>Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues </li><li>Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal </li><li>Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers </li><li>Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience </li><li>Prepares for and attends shift handoffs and team huddles </li><li>Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed </li><li>Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments </li><li>Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications </li><li>Collects co-payments, reconciles deposits, and provides accurate records in hospital systems </li><li>Transcribes treatment and billing data; communicates with other departments for clinical and administrative services </li><li>Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required </li><li>Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations </li><li>Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records </li><li>Processes prescription refills, letters, and external requests </li><li>Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently </li><li>Participates in process improvement initiatives and supports internal changes to systems and procedures </li></ul> <p>Minimum Qualifications</p> <p>Education:</p> <ul> <li>High School Diploma/ GED </li></ul> <p>Experience:</p> <ul> <li>No healthcare experience required - Basic customer service and computer skills. </li><li>Makes use of customer service knowledge to assist patients and families in resolving problems. </li><li>Conveys a positive demeanor when interacting with patients, families, and coworkers. </li><li>Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. </li><li>Ability to work with diverse internal and external constituencies. </li><li>Demonstrates the ability to pay attention to detail and accuracy. </li></ul> <p>BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.</p>