<p>Compensation: $20/hr</p> <p>Job Overview - Customer Service Representative - 34099</p> <p>Our client, a growing retail organization located just outside Concord, NC, is seeking a full-time Customer Service Associate to join their team. This role supports sales operations and customer accounts while working closely with internal departments in a fast-paced office environment.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Answer inbound phone calls and assist customers with inquiries and order placement</p> </li><li> <p>Accurately enter and manage orders within the company's ERP system</p> </li><li> <p>Run reports and maintain customer records</p> </li><li> <p>Collaborate with sales representatives and internal teams to support business needs</p> </li><li> <p>Perform occasional light physical tasks, including standing, checking product availability, and lifting small boxes</p> </li><li> <p>Assist with administrative projects and potentially support industry events or trade shows</p> </li></ul> <p>Requirements</p> <ul> <li> <p>Strong multitasking and organizational abilities</p> </li><li> <p>Excellent verbal and written communication skills</p> </li><li> <p>Adaptable, detail-oriented, and team-focused</p> </li><li> <p>Comfortable working in a dynamic retail environment</p> </li></ul> <p>Additional Job Details</p> <p>Workplace Policy: #li-Onsite</p> <p>Seniority Level: Associate</p> <p>Linked In Poster: #LI-AR1</p> <p>About our Process</p> <ul> <li>We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in. </li><li>Non-Local Candidates: Please note that you are competing with local candidates who don't require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon. </li><li>Candidates for all Sherpa opportunities must be authorized to work in the United States. </li><li>Sherpa is an Equal Opportunity Employer. </li></ul>