<p>Join Summit Credit Union as a Contact Center Member Relationship Specialist!</p> <p>Do you love helping people? Are you energized by a fast-paced environment where every day brings new opportunities to make a difference? If so, Summit Credit Union wants you on our team!</p> <p>What You'll Do:</p> <ul> <li>Serve members with excellence via phone and video-voice calls and video are your top priority! </li><li>Build trust and rapport by understanding members' needs and recommending products and solutions that strengthen their financial well-being. </li><li>Solve problems creatively and go above and beyond to exceed expectations. </li><li>Take ownership of member situations, follow up as promised, and help us continually improve our service. </li><li>Work collaboratively as part of a dynamic Contact Center team. </li><li>Adapt and respond to changing situations and multiple priorities in a fast-paced work environment. </li></ul> <p>What You Bring:</p> <ul> <li>A passion for service and a knack for building relationships. </li><li>Experience in customer service, call centers, or financial environments (minimum two years preferred). </li><li>Strong communication skills-both written and verbal. </li><li>Ability to multitask and stay organized in a busy setting. </li><li>Basic/intermediate Microsoft Office skills and comfort with digital tools. </li><li>High school diploma or equivalent required. </li></ul> <p>Why Summit?</p> <ul> <li>Supportive, inclusive culture-we're people helping people! </li><li>Opportunities for growth, training, and development </li><li>Saturday hours required on a rotational basis </li><li>Comprehensive benefits package, including: </li><li>Health, dental, and vision insurance </li><li>Retirement savings plan with employer match </li><li>Paid time off and holidays </li><li>Employee wellness programs </li><li>Tuition reimbursement </li><li>Career advancement opportunities </li></ul> <p>Ready to inspire, connect, and act? Apply today and help us make Summit Credit Union the best place for our members-and for you!</p>