<p>VIVO Infusion LLCIT Telecommunications and Voice AdministratorThis position requires 10 15 travel with the remainder of the time working on site from one of the Vivo corporate offices We are not accepting remote candidates Only those residing within a daily commutable distance to either Lakewood CO or Grand Rapids MI will be consideredVivo Infusion Regional IT TechnicianAre you passionate about technology and helping others Join our team where youll provide essential onsite and offsite IT support in a fast paced customer focused environment The Telecommunications and Voice Administrator is responsible for managing and supporting the companys communication systems including phone networks VoIP and other related infrastructure The person in this role will also be responsible for coordinating with vendors upgrading or migrating phone systems troubleshooting documenting processes and voice system flows and end user support The person in this role will be a subject matter expert in telecommunications and be the escalation point for the service desk in this area If youre ready to make a difference and grow your career apply today Compensation8560000 9160000year5 Annual Bonus Potential Paid Quarterly Performance BasedPrivate Equity for the Greater Good Company wide Employee Ownership Program Benefits OfferedMedical Dental Life VisionOption for HSA w Employer Contribution401K with Match up to 4PTO Accrual 4 weeksYR buy back program get paid for unused PTO and PTO donation program to allow Vivo team members to donate to others in needWellness Reimbursement Program 360 AnnuallyEmployee Referral Bonus Uncapped bonus potentialTuition Assistance ProgramEmployee Assistance Program Employer providedShort & long term disability Employer providedLife Insurance Employer providedEmployment Type & Schedule FLSA StatusFull TimeSchedule Monday Friday 800 am 430 pmExempt Reports to IT Director Location A Vivo Infusion Corporate Office; Lakewood CO or Grand Rapids MIThis position requires 20 40 travel with the remainder of the time working on site from one of the Vivo corporate offices We are not accepting remote candidates Only those residing within a daily commutable distance to either Lakewood CO or Grand Rapids MI will be considered Primary responsibilitiesOversee the installation of telecommunications equipmentConfigure maintain and repair telecommunications equipment and systems including VoIP voicemail IVRs call routing and messaging platformsDiagnose and resolve issues related to voice and data communications systems such as network connectivity and hardware malfunctionsPerform user provisioning and deprovisioningAbility to manage and support multi site and hybrid work environmentsImplement security measures to protect communication data and ensure compliance with company policies and regulatory standardsImplement new telecommunications and voice system technologiesManage and maintain wireless cellular accountsProcure and oversee the installation of internet circuits and renewalsOversee low voltage cabling contractorsDocument processes and voice system flowsEscalation point for the IT service desk and end user supportTrain users on how to effectively utilize telecommunication systems and create documentation for referenceProvide a high level of customer support and communicationTo perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skills andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions QualificationsMinimum of 4 years of progressive work experience in telecommunications and voice administration preferably in healthcare Industry certification are a plusStrong working knowledge of a variety of telecommunication technologies and protocols including VoIP SIP networking protocols cloud based platforms and communication software Strong working knowledge of Ring Central is a plusStrong networking knowledge including TCPIP VLans QoS DHCP DNS and ethernet cablingSecurity minded and an understanding of HIPAAWorking knowledge of routers switches and firewallsWorking knowledge of different internet access typesExcellent analytical and troubleshooting skills to identify and resolve complex issues quicklyAbility to manage multiple tasks projects and prioritize effectivelyAbility to work in a fast paced environmentDetail oriented with strong organizational skills WORK ENVIRONMENT & PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job The noise level in the work environment is usually moderate This role requires travel 10 15 to Vivo clinics The person in this position must be able to operate and drive a vehicle to work sites The employee is frequently required to sit and infrequently required to stand kneel bend crouch or crawl lift andor move up to 50 pounds While performing the duties of this job the employee is required to sit stand; walk and talk and hear Requires excellent visual dexterity and manual dexterity; may occasionally install cables or equipment in tight physical environments Position may require working a non traditional work schedule periodically or working outside normal business hours responsibilities include working evenings and weekends when needed Vivo Infusion is an Equal Opportunity Employer RECRUITMENT PRIVACY STATEMENT Notice to All Applicants Vivo Infusion posts all open positions on the Careers page of the company website httpsvivoinfusioncomcareers Applicants will never be asked to provide personal identification information eg SSN Drivers License Passport or financial information eg Banking Information during the application and Interviewing process We may request Contact details such as name address email address and phone numberEmployment history including previous employers and job titlespositionsBackground information including academicprofessional qualifications job qualifications education certifications or licenses details included in your CVresume transcripts and employment referencesNominated references including their name contact details employer and job roleProof of your eligibility to work in the USDesired salaryIf you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data please contact us at 8554781528 or emailing InfoVivoInfusioncom</p>