<p>Manager of Client Service - Business License</p> <p>Wilmington, DE</p> <p>Monday-Friday, 9:00am-6:00pm</p> <p>A business license manager oversees the day-to-day operations of a business licensing department, supervising staff, managing the issuance and renewal of licenses, and ensuring alignment with Key Performance Indicators. Key duties include managing inventory, budget, handling customer service, and maintaining accurate records.</p> <p>Key Responsibilities</p> <ul> <li>Strategic Planning: Understand and own the mission, strategy, and roadmap to align with organizational goals. </li><li>Team Leadership: Lead, mentor, and develop a team of high performing contributors fostering productivity, collaboration, and dedication to a fierce client spirit. </li><li>Cross-Functional Collaboration: Work closely with Market, Technology, Product and other CLS teams from ideation to launch and beyond. </li><li>Performance & Monitoring: Help define, measure, and maintain Key Performance Indicators (KPIs) to track the success of individuals and team goals. </li><li>Monitor team performance and conduct performance reviews </li><li>Handle customer complaints and address escalations with clients </li><li>Design and implement process and operational policies </li><li>Full spectrum of employee management, development, and training </li><li>Motivate team members to achieve objectives </li><li>Discover training needs and providing coaching </li><li>Listen to team members' feedback and resolve any issues or conflicts </li><li>Recognize high performance and rewarding accomplishments </li><li>Ensure the highest levels of productivity, service, and client satisfaction levels </li><li>Organize team-building activities </li></ul> <p>These are the technical skills, experience, and qualifications that would make someone successful:</p> <ul> <li>3 years of leadership experience, preferably in a customer service industry </li><li>A proven history of successfully mentoring and developing employees </li><li>In-depth knowledge of developing and utilizing performance metrics </li><li>Proficiency with MS Office, especially Excel </li><li>Tremendous written and verbal communication skills </li><li>Organizational and time management skills </li><li>Decision-making skills </li><li>Excellent change management skills </li><li>Strong analytical and problem-solving skills </li><li>Attention to detail </li></ul>