<p>Class Definition</p> <p>GENERAL STATEMENT OF DUTIES: To be responsible for supervising the day-to-day emergency call processing activities of those employees assigned to his/her shift and operate a multi-functional, automated emergency communications console on an assigned shift within a 24 hour statewide public safety communications system. When required; ensure compliance with all system standards and operations and procedures and maintain the operational integrity of all system equipment.</p> <p>SUPERVISION RECEIVED: To work under the general direction of the, Principal Project Manager or a Director; ability to work with latitude to exercise independent judgment within the parameters of agency policy, procedures and protocols.</p> <p>SUPERVISION EXERCISED: To directly oversee ongoing work of Telecommunicators assigned to his/her shift.</p> <p>Illustrative Examples of Work Performed</p> <ul> <li>To monitor work activities, and report on the performance of employees assigned to his/her shift on a regular basis to determine whether they are properly, effectively, and consistently carrying out their duties in accordance with RI E-911 operations and procedures. </li><li>To be thoroughly familiar with state personnel policies, division directives, operating procedures, operation and procedures manual, and software platforms, and to monitor, instruct, direct, and enforce strict compliance with such practices and procedures. </li><li>To prepare staffing schedules, monitor staffing needs, and alert management to conditions or events that could negatively impact call processing performance due to call volume escalation or Telecommunicator understaffing. </li><li>With approval, provide for supplemental staffing whenever unanticipated conditions create a need for staff increases and justify such staffing increases. </li><li>To communicate policy, procedure, and general information to shift personnel. </li><li>To monitor PSAP activity, security cameras, and doors. </li><li>To memorialize, via a writing, to the Principal Project Manager and/or Director, any infraction of RI E 9-1-1 rules, protocols or policies of any Operations staff. </li><li>To assist in training and provide employee evaluations when required. </li><li>To maintain shift activity logs and other supervisory logs as may be required. </li><li>To routinely test and confirm the operation of PSAP equipment on a regular basis, to maintain constant performance readiness, and to report issues to the Principal Project Manager, the Project Manager and onsite vendor. </li><li>To be thoroughly familiar with Alternate PSAP activation exercises and the conditions which require activation. </li><li>To engage in actual 911 call taking activities when required. </li><li>To monitor and operate the 800 MHz radio, as necessary, and respond to daily tests of the network. </li><li>To report attendance, hours worked, and leave requests to appropriate administrative personnel. </li><li>To prepare reports of unusual call incidents or personnel actions for the Principal Project Manager. </li><li>To perform authorized equipment start or restart functions. </li><li>To perform authorized equipment diagnostic and/or troubleshooting functions. </li><li>To perform related duties as required within the limitation of division policy and training. </li></ul> <p>Required Qualifications for Appointment</p> <p>KNOWLEDGE, SKILLS, AND CAPACITIES:</p> <p>Knowledge of advanced telecommunications equipment and operations in the PSAP, ability to speak and write clearly, concisely, and accurately, ability to counsel, supervise, instruct or train, inform and discipline employees, ability to work alternative work shifts, as required, ability to calmly direct activities of numerous people in a stressful public safety emergency function, process exigent requests when applicable, pursuant to agency policy and protocol.</p> <p>EDUCATION AND EXPERIENCE:</p> <p>Education: Such as may have been gained through graduation from senior high school; and</p> <p>Experience: Current employment as a RI E 9-1-1 Telecommunicator.</p> <p>SPECIAL REQUIREMENTS: To possess and maintain CPR and EMD certification and to successfully complete retraining as required. Maintain other agency sanctioned certifications as deemed necessary to support the agency mission in their role.</p> <p>Supplemental Information</p> <p>Leave to Protect through 11/15/2025.</p> <p>For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.</p> <p>Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.</p> <p>01</p> <p>Are you a State employee who is a member of LIUNA Local 808? (You must answer this question correctly to be considered based on your union affiliation. If you fail to answer this question correctly, you will not be entitled to be considered based on contractual provisions.)</p> <ul> <li>Yes </li><li>No </li></ul> <p>02</p> <p>Are you a state employee who is a member of LIUNA Local 808 at E 911? (You must answer this question correctly to be considered based on your union affiliation. If you fail to answer this question correctly, you will not be entitled to be considered based on contractual provisions.)</p> <ul> <li>Yes </li><li>No </li></ul> <p>Required Question</p> <p>Employer State of Rhode Island</p> <p>Address One Capitol Hill</p> <p>Providence, Rhode Island, 02908</p> <p>Website http://www.apply.ri.gov</p>