<p>Position Summary</p> <p>Under the general direction of the Enterprise Service Desk (ESD) Section Chief, this position is responsible for leadership of the ESD Operations Monitoring team. The primary duties of this position include mentoring and supporting staff, leading projects, and managing daily operations to ensure the ongoing, successful delivery and security of ESD Operations Monitoring services, including mainframe and data center operations, data center and infrastructure security and access control, wide area network and server infrastructure availability.</p> <p>In addition to supervising personnel and balancing daily workloads, this position provides high-level customer service and consulting support for a broad array of Operations Monitoring and Enterprise IT services supported by the section. This position will also facilitate the research and evaluation of new methods and tools to provide recommendations to meet business needs. The ability to collaborate with and advise technical and non-technical staff, DET management, and agency customers on DET services and how they can address business issues is critical. This position is accountable for the quality of service provided to state agencies and other partners.</p> <p>Hours: This position supervises staff who work non-traditional hours (including nights, weekends, holidays). This position will occasionally be required to work non-traditional hours to meet with and/or support staff who work during non-traditional hours.</p> <p>For more information, please view the complete position description.</p> <p>Salary Information</p> <p>Starting hourly rate for this IS Supervisor 2 position will be between $39.04- $60.00 per hour, depending on qualifications and experience. This classification is assigned to pay schedule/range 70-02. Current State employees will be compensated in accordance with the current State Compensation Plan.</p> <p>Job Details</p> <p>Due to the nature of the position, DOA will conduct fingerprinting and background checks on applicants prior to selection. DOA does not sponsor work visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form upon hire.</p> <p>All employees are expected to live and work in Wisconsin. Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process.</p> <p>Qualifications</p> <p>Minimally qualified candidates will have experience with all of the following:</p> <ul> <li>Enterprise service delivery and IT infrastructure support within an enterprise, 24x7x365 environment. </li><li>Experience supervising, leading, or managing IT teams or projects, including end-user support, IT service delivery, and technical operations that contribute to organizational IT effectiveness. </li></ul> <p>In addition to the minimum qualifications, well qualified applicants will have experience with one or more of the following:</p> <ul> <li>Monitoring or supporting z/OS mainframe operations. </li><li>Monitoring or supporting network infrastructure. </li><li>Performance metrics. </li><li>Process and procedure management. </li></ul> <p>How To Apply</p> <p>Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application. Please visit the Frequently Asked Questions section for general wisc.jobs user information and technical assistance.</p> <p>Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. Please review instructions on developing your resume and letter of qualifications. Your cover letter is limited to a maximum of two (2) typed pages, single-spaced, no smaller than 10-point font, with 1-inch margins. Resumes should be limited to no more than two (2) pages (no format requirements). Pages more than the specified limits may not be evaluated. References are not necessary at this stage of the process.</p> <p>Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.</p> <p>Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.</p> <p>The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.</p> <p>Questions can be directed to Taylore Ransom by email at taylore.ransom@wisconsin.gov .</p> <p>Deadline to Apply</p> <p>Applicant materials are due by 11:59pm CST on Wednesday May 21, 2025.</p>