<p>Job Summary:</p> <ul> <li>Leads all aspects of our Northern California </li></ul> <p>Optical Manufacturing Lab in Richmond, CA</p> <ul> <li>Leads/manages a team of 110+ FTEs and 5 direct </li></ul> <p>reports producing 450K eyeglass orders per year</p> <ul> <li>Optimizes productivity while achieving quality </li></ul> <p>eyeglasses and high member satisfaction</p> <ul> <li>Leads teams to achieve key metrics including </li></ul> <p>Turnaround Time (TAT), quality, first pass yield,</p> <p>and other member satisfaction metrics</p> <ul> <li>Ensures compliance with safety rules, </li></ul> <p>policies, procedures and KP's Principles of</p> <p>Responsibility</p> <ul> <li>Identifies opportunities and creates action </li></ul> <p>plans for improved efficiencies and</p> <p>productivity</p> <ul> <li>Supports employee engagement to fulfill our </li></ul> <p>vision of service/quality excellence</p> <ul> <li>Must be capable to lead in Labor </li></ul> <p>Management Partnership environment</p> <p>Responsible for management & direction of operations for a large unionized optical manufacturing/fabrication plant. Plans for, develops, maintains and manages plant, equipment, personnel, production processes, and expenses to meet growing optical product demand. Proactively meets or exceeds high quality and service expectations. Operation of the plant produces & delivers eye care products ordered from optical sales offices.</p> <p>Essential Responsibilities:</p> <ul> <li>Provides strong leadership, emphasizing cost management, customer service, innovation, quality and human resource management. Supervises Bench, Stock and Surface managers, as well as Assistant Plant Manager. Recruits & Monitors qualified managers as required. Coordinates the evaluation & resolution of production and service issues. Meets and/or exceeds customer expectations with regard to quality, delivery time, and all aspects of customer service. </li><li>Responsible for the development and maintenance of appropriate technical, service and management training programs. Establishes production standards and monitor performance for optimal outcomes. Assures all safety procedures and requirements are met. Develops and is responsible for administering manufacturing & capital expenses. Responsible for human resources/union relations issues. </li><li>Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees. </li></ul>