<p>Description & Requirements</p> <p>About Xerox Holdings Corporation</p> <p>For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.</p> <p>Overview:</p> <p>The Software Technical Support Analyst provides on-site Level 1 support to a Xerox client, ensuring reliable service delivery and a high-quality customer experience. This role focuses on maintaining service levels, managing equipment and applications, and resolving technical issues to support daily operations and long-term client satisfaction.</p> <p>Why Join This Team:</p> <ul> <li>Work directly with clients in a hands-on, customer-facing environment </li><li>Play a key role in delivering reliable service and operational excellence </li><li>Gain experience in fleet management, systems support, and service delivery </li><li>Collaborate with cross-functional teams to support business growth </li><li>Build technical and client relationship management skills </li></ul> <p>What You Will Do:</p> <ul> <li>Serve as the primary point of contact for on-site equipment, support, and service needs </li><li>Respond to client requests within SLA timelines and resolve or escalate issues </li><li>Perform preventative maintenance, basic repairs, and coordinate advanced support </li><li>Manage fleet operations, system configurations, and application updates </li><li>Monitor system performance, troubleshoot issues, and support reporting needs </li></ul> <p>What You Need to Succeed:</p> <ul> <li>Bachelor's degree in Computer Science or related field or equivalent experience </li><li>Strong knowledge of Microsoft operating systems and IT support practices </li><li>Experience in troubleshooting technical issues across hardware and software </li><li>Ability to manage multiple tasks while meeting service level commitments </li><li>Strong customer service, communication, and organizational skills </li></ul> <p>How We Set You Up for Success:</p> <ul> <li>Structured onboarding with training on systems, tools, and service processes </li><li>Supportive team environment with access to technical expertise </li><li>Opportunities to build skills in service delivery and IT operations </li><li>Clear procedures and escalation paths to support issue resolution </li><li>Ongoing development through hands-on experience and collaboration </li></ul> <p>With Our Technology, Build Your Future at Xerox. Apply Now!</p> <p>#LI-DS1</p> <p>#LI-ONSITE</p>