<p>Must Have Technical/Functional Skills</p> <p>Video conferment support knowledge and experience</p> <p>Strong knowledge on Network voice technology</p> <p>Cisco Polycom administration / Engineering</p> <p>Customer handling skill</p> <p>Problem solving</p> <p>Roles & Responsibilities</p> <ul> <li>Perform daily health check on all VC endpoints and core infra, to ensure the call quality is maintained and fix any issues notified </li><li>Perform device reboot via admin tool whenever required </li><li>Troubleshoot the identified issue and maintain the service availability </li><li>Provide hardware support with respect to version upgrade, patch installation & hotfix deployments </li><li>Co-ordinate with vendor whenever required </li><li>Work with Co-ordination with cross support teams </li><li>Perform MS Teams administration with respect to conference service </li><li>Perform technical troubleshooting related to video conferencing tickets. </li><li>Willing to travel to different sites close by (within range of 20 miles) </li></ul> <p>Generic Managerial Skills, If any</p> <p>Verbal and written communication</p> <p>Handling VIP users</p> <p>Excellent interpersonal skill</p> <p>Salary Range: $65,000 - $70,000 a Year</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>In order to comply with U.S. laws and regulations pertaining to this position, the person(s) hired must be a U.S. Citizen or U.S. Permanent Resident (i.e. "Green Card Holder"),</p> <p>#LI-SP1</p>