<p>Job Description:</p> <ul> <li>Provide Level 1 technical support. </li><li>Provide friendly, courteous, and quality systems support to all users. </li><li>Assist with advanced troubleshooting for special projects assigned by Helpdesk Supervisor. </li><li>Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications). </li><li>Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others. </li><li>Assist with inventory control and tracking of IT assets throughout the firm. </li><li>Perform employee office moves relating to IT. </li><li>Image new computers and configure them for deployment to members. </li><li>Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events. </li><li>Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots. </li><li>Participate in an on-call after hours schedule for emergency assistance when needed. </li></ul> <p>Skills Needed:</p> <ul> <li>Strong customer service and communication skills. </li><li>Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access). </li><li>Knowledge of Android and iPhone device setup and troubleshooting. </li><li>Intermediate knowledge of Windows 10 and Operating Systems. </li><li>Knowledge of VPN and VMWare Horizon connectivity principles. </li><li>Working knowledge of Active Directory and user account changes. </li><li>Working Knowledge of Microsoft Teams including Teams voice and video conferencing. </li><li>Technical aptitude with strong PC literacy skills. </li><li>Strong problem-solving skills and decision-making ability. </li><li>Ability to learn and apply technical information in a fast-paced, demanding work environment. </li><li>Flexibility to accommodate helpdesk hours of operation, including participating in after-hour on-call schedule. </li><li>Strong enthusiasm and desire to learn. </li><li>Work well in a team environment. </li><li>At least one year's experience in a Call Center/Helpdesk position. </li><li>Minimum of associate's degree in computer technology or business-related degree or equivalent experience. </li><li>Preferred: A+ Certification. </li><li>Preferred: Certification as Microsoft Office Specialist. </li></ul>