<p>Description</p> <p>The Worldwide Grocery Stores (WWGS) - Distribution Operations Integration team is seeking an experienced Sr. Program Manager to drive operational excellence and strategic initiatives across our distribution center network. This role serves as a critical bridge between field operations and corporate strategy, requiring both hands-on operational engagement and strategic program leadership.</p> <p>Key job responsibilities</p> <p>Operational Support & Engagement</p> <ul> <li>Provide direct operational support to distribution center sites, focusing on process improvement initiatives, product testing, training programs, and operational audits. </li><li>Manage stakeholder relationships across field operations, serving as the primary point of contact for escalations and critical operational issues. </li><li>Partner with site leadership to identify and implement process improvements that drive efficiency and cost optimization. </li></ul> <p>Program Leadership</p> <ul> <li>Own and drive key business programs supporting specific departments (inbound or outbound operations) to achieve cost targets and service level commitments. </li><li>Lead cross-functional initiatives that directly impact customer experience and operational performance. </li><li>Develop and execute strategic plans that align field operations with broader organizational goals. </li></ul> <p>Communication & Influence</p> <ul> <li>Communicate effectively across all organizational levels, from frontline associates to senior leadership . </li><li>Create compelling written communications including program updates, business reviews, and strategic recommendations. </li><li>Drive change through influence, building consensus and alignment across diverse stakeholder groups without direct authority. </li></ul> <p>Success Metrics</p> <ul> <li>Achievement of departmental cost plans and operational rate targets. </li><li>Successful implementation of process improvements and business programs. </li><li>Stakeholder satisfaction and effective escalation management. </li><li>Quality and impact of strategic communications and recommendations. </li></ul> <p>Basic Qualifications</p> <ul> <li>5+ years of program or project management experience </li><li>Experience using data and metrics to determine and drive improvements </li><li>Experience owning program strategy, end to end delivery, and communicating results to senior leadership </li><li>Experience in operations management of fulfillment or distribution centers </li><li>Experience leading complex programs with significant change impact across organizational boundaries </li><li>Experience driving operational improvements through influence and stakeholder management </li></ul> <p>Preferred Qualifications</p> <ul> <li>2+ years of driving process improvements experience </li><li>Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field </li></ul> <p>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.</p> <p>Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p> <p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.</p> <p>The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p> <p>USA, CA, Eastvale - 115,600.00 - 160,000.00 USD annually</p> <p>USA, IL, Wilmington - 115,600.00 - 160,000.00 USD annually</p> <p>USA, MD, Hagerstown - 115,600.00 - 160,000.00 USD annually</p> <p>USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually</p>