<p>Job Summary: The IT Support Specialist I provide technical assistance to Functional Pathways teammates.</p> <p>Qualifications</p> <p>Responsibilities/Requirements:</p> <ul> <li> <p>Consult with departments as needed.</p> </li><li> <p>Provide IT assistance to teammates.</p> </li><li> <p>Train end-users on hardware functionality and software programs.</p> </li><li> <p>Resolve logged errors in a timely manner.</p> </li><li> <p>Monitor hardware, software, and system performance metrics.</p> </li><li> <p>Update computer software. as well as upgrading hardware and systems.</p> </li><li> <p>Maintain databases and ensure system security.</p> </li><li> <p>Document processes and perform diagnostic tests.</p> </li><li> <p>Keep track of technological advancements and trends in IT support.</p> </li><li> <p>Performs other related duties as assigned.</p> </li></ul> <p>Education and Licensure:</p> <ul> <li> <p>Bachelor's degree in computer science, information technology, or similar.</p> </li><li> <p>Three to five years of experience as an IT support specialist required.</p> </li></ul> <p>Knowledge and Skills:</p> <ul> <li> <p>Exceptional ability to provide technical support and resolve queries.</p> </li><li> <p>In-depth knowledge of computer hardware, software, and networks.</p> </li><li> <p>Ability to determine IT needs and train end-users.</p> </li><li> <p>Proficiency in IT helpdesk software.</p> </li><li> <p>Experience in documenting processes and monitoring performance metrics.</p> </li><li> <p>Advanced knowledge of database maintenance and system security.</p> </li><li> <p>Ability to keep up with technical innovation and trends in IT support.</p> </li><li> <p>Exceptional interpersonal and communication skills.</p> </li></ul> <p>Continuing Education:</p> <ul> <li>Willingness to engage in ongoing professional development and continuing education activities to stay updated with advancements in the field. </li></ul> <p>Physical Requirements:</p> <ul> <li> <p>Prolonged periods sitting at a desk and working on a computer.</p> </li><li> <p>Must be able to lift up to 15 pounds at times.</p> </li></ul> <p>Functional Fundamentals:</p> <ul> <li> <p>Commit to understanding and fully engaging in our Functional Fundamentals Program.</p> </li><li> <p>Integrate our Functional Fundamentals into your role daily.</p> </li><li> <p>Engage in our Functional Fundamental of the Week by discussing and incorporating into your week ahead.</p> </li></ul>