<p>Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!</p> <p>Full time Benefits</p> <ul> <li>Paid Vacation Time and Paid Sick Time and Paid Holidays </li><li>401k 6% match with immediate vesting </li><li>Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) </li><li>TeleDoc </li><li>HSA company match </li><li>3 Medical plan options including a Low Deductible PPO Medical Plan Offering </li><li>Employee Assistance Program </li><li>Engaged Employee Resource Groups </li><li>Outstanding Learning and Career Development Opportunities </li></ul> <p>Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.</p> <ul> <li>Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role * </li></ul> <p>Job Summary</p> <p>We are looking for a Sr. DevOps Engineer to support our real time communication (RTC) infrastructure. This role is critical in ensuring the reliability, scalability, and performance of our voice communication platforms and services. This position is ideal for someone who thrives in a fast-paced environment, enjoys automation, and has a passion for ensuring high availability and performance of communication systems.</p> <p>Essential Duties and Responsibilities</p> <ul> <li>Design, implement, and maintain CI/CD pipelines for RTC, VoIP, and other infrastructure components. </li><li>Automate provisioning and configuration of RTC systems using tools like Ansible, Packer, & Terraform, </li><li>Design & implement automated QA testing & validation to cover common RTC scenarios. </li><li>Monitor and troubleshoot VoIP traffic, call routing, and signaling issues using tools like Wireshark, SIPp, and HOMER. </li><li>Ensure high availability and disaster recovery for production services. </li><li>Implement and maintain observability tools (e.g., Prometheus, Grafana, OpenTelemetry, Logging) for real-time performance monitoring. </li><li>Participate in on call rotation, incident response, and root cause analysis for service outages. </li><li>Other duties as assigned. </li></ul> <p>Supervisory Responsibility</p> <p>This position has no supervisory responsibilities.</p> <p>Travel Requirements</p> <p>Travel Requirements: Less than 25%</p> <p>Education</p> <p>Minimum of a 4 Year / Bachelors Degree in Computer Science, Engineering, or other technical field required, or equivalent work experience.</p> <p>Experience</p> <ul> <li>3 or more years of experience in DevOps or SRE roles within the telecom or networking domain. </li></ul> <p>Knowledge, Skills, and Abilities</p> <ul> <li>Strong hands-on experience with VoIP technologies and protocols (SIP/SDP and RTP). </li><li>Proficiency in scripting languages (e.g., Bash, Python) and automation frameworks. </li><li>Experience with CI/CD tools (e.g., Github Actions) and version control systems (Git). </li><li>Familiarity with containerization and orchestration (Docker, ECS). </li><li>Solid understanding of QA methodologies and experience with automated testing frameworks. </li><li>Proficiency with cloud platforms (AWS and Azure). </li><li>Strong problem-solving and communication skills </li><li>Attention to detail. </li><li>Able to reference and understand RFCs such as RFC 3261. </li><li>Familiarity with network protocols and routing (TCP/IP, UDP, Websockets, TLS, NAT traversal). </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Experience with telecom-specific monitoring and troubleshooting tools (e.g., RTCP, SIPp, SIPCapture). </li><li>Knowledge of telecom regulations and standards (e.g., FCC, ITU-T, STIR/SHAKEN). </li><li>Certifications in VoIP technologies, cloud platforms, or DevOps practices. </li></ul> <p>Company Summary</p> <p>Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.</p> <p>Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.</p> <p>As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.</p> <p>We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.</p> <p>Equal Employment Opportunity:</p> <p>Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.</p>