<p>Overview</p> <p>5 positions available!</p> <p>Compensation: $20.00 hourly</p> <p>Start date: June 9th, 2025</p> <p>Position Type: Full Time</p> <p>Training Schedule: Monday through Friday 8:00 AM - 5:00 PM</p> <p>Member Care Center Hours of Operation: Monday through Friday 7:00 AM - 8:00 PM & Saturday 8:00 AM - 1:00 PM various shifts are available within the hours of operation</p> <ul> <li>Hybrid option available after 3-6 months of satisfactory performance* </li></ul> <p>The Call Center Financial Representative is a key contributor to the outstanding service provided to Suncoast Credit Union members. This role upholds a high level of member satisfaction by providing prompt, accurate, efficient, and professional service, with the utmost concern for confidentiality, security, and privacy of member data. An ideal candidate is a self-motivated individual who thrives in a fast-paced environment with the ability to adapt quickly and manage multiple tasks.</p> <p>Responsibilities</p> <ul> <li>Handle a high volume of inbound telephone inquiries </li><li>Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts </li><li>Inform members and prospective members about products and services offered by Suncoast Credit Union </li><li>Demonstrate patience in all customer interactions, maintaining a pleasant tone and manner </li><li>Determine membership eligibility </li><li>Research and resolve member concerns </li><li>Perform account maintenance, data entry, and account corrections </li><li>Maintain an awareness of calls waiting </li><li>Implement phone center and member service requirements established by management </li><li>Attend educational events to increase professional knowledge </li><li>Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program </li><li>Complete FACT Act Red Flag training </li></ul> <p>Qualifications</p> <ul> <li>High school diploma or equivalent </li><li>Bilingual preferred </li><li>Previous experience with a financial institution, call center, or customer service role preferred </li><li>Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines </li><li>Accurate, detail-oriented, and organized with task management </li><li>Ability to analyze and resolve difficult and complex problems </li><li>Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators </li><li>Ability to communicate information requiring explanation or interpretation </li><li>Ability to work independently and in a team-oriented environment </li><li>Ability to manage fluctuating shifts with early morning or evening hours </li></ul> <p>Skills</p> <ul> <li> <p>AI & Machine Learning</p> </li><li> <p>Customer Service</p> </li><li> <p>Data Science</p> </li></ul> <p>Benefits</p> <ul> <li>Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts </li><li>Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage </li><li>Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO </li><li>Community Involvement: Paid Volunteer Hours </li><li>Growth: Degree Assistance up to $5,000 per year </li></ul> <p>For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits</p> <p>Company Overview</p> <p>Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.</p> <p>For more information, please visit our careers site at https://careers.suncoastcreditunion.com/</p> <p>Responsibilities</p> <ul> <li>Handle a high volume of inbound telephone inquiries </li><li>Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts </li><li>Inform members and prospective members about products and services offered by Suncoast Credit Union </li><li>Demonstrate patience in all customer interactions, maintaining a pleasant tone and manner </li><li>Determine membership eligibility </li><li>Research and resolve member concerns </li><li>Perform account maintenance, data entry, and account corrections </li><li>Maintain an awareness of calls waiting </li><li>Implement phone center and member service requirements established by management </li><li>Attend educational events to increase professional knowledge </li><li>Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program </li><li>Complete FACT Act Red Flag training </li></ul> <p>Qualifications</p> <ul> <li>High school diploma or equivalent </li><li>Bilingual preferred </li><li>Previous experience with a financial institution, call center, or customer service role preferred </li><li>Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines </li><li>Accurate, detail-oriented, and organized with task management </li><li>Ability to analyze and resolve difficult and complex problems </li><li>Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators </li><li>Ability to communicate information requiring explanation or interpretation </li><li>Ability to work independently and in a team-oriented environment </li><li>Ability to manage fluctuating shifts with early morning or evening hours </li></ul> <p>Skills</p> <ul> <li> <p>AI & Machine Learning</p> </li><li> <p>Customer Service</p> </li><li> <p>Data Science</p> </li></ul> <p>Benefits</p> <ul> <li>Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts </li><li>Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage </li><li>Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO </li><li>Community Involvement: Paid Volunteer Hours </li><li>Growth: Degree Assistance up to $5,000 per year </li></ul> <p>For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits</p> <p>Company Overview</p> <p>Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.</p> <p>For more information, please visit our careers site at https://careers.suncoastcreditunion.com/</p>