<p>Manager, Outreach, Retention & Engagement</p> <p>Department: Workforce Partnerships</p> <p>Location: Advanced Technology Training Center</p> <p>Reports To: Director of Employer Partnerships & Apprenticeship Programs</p> <p>Recruitment Type: External/Internal</p> <p>Requisition ID: req5909</p> <p>Employment Type: Full-Time Support Staff</p> <p>Union Position: Non-Union</p> <p>Work Schedule: M-F, 8:30am-5pm.</p> <p>Number of Openings: 1</p> <p>Job Description:</p> <p>SUMMARY</p> <p>Through the grant-funded initiative, Reimagining Workforce Training in Northeast Ohio, this position contributes to growing innovative and highly accessible workforce training programs that build a diverse pipeline of workers prepared for jobs in Cleveland. The manager implements targeted outreach and retention strategies, focusing on increasing enrollment of underemployed and underrepresented individuals in key industries. Coordinates on-demand student assistance stipends to support workforce student retention and collaborates with college leadership and industry leaders to drive "just-in-time" curriculum innovation through rapid response efforts. Partners with community-based organizations and other like-minded institutions to strengthen outreach and engagement.</p> <p>ESSENTIAL FUNCTIONS</p> <ul> <li> <p>Supports the implementation and administration of the Reimagining Workforce Training in Northeast Ohio grant, with a focus on enhancing and developing innovative workforce training programs, fostering community partnerships and outreach, and supporting student retention initiatives</p> </li><li> <p>Partners with deans, program managers, faculty and other College leadership to assess curriculum needs within their programs, ensuring alignment with industry standards and emerging trends</p> </li><li> <p>Stewards funding to support the enhancement of existing programs and the development of new workforce training initiatives that meet workforce needs throughout the surrounding community</p> </li><li> <p>Assists in the creation and implementation of an equity-focused community outreach plan, leveraging existing partnerships and success strategies to connect unemployed, underemployed and underrepresented individuals to workforce training programs</p> </li><li> <p>Collaborates with the Workforce Partnerships Team, including the Workforce Recruiter and other college leaders to ensure internal alignment and a unified approach to recruitment</p> </li><li> <p>Partners with and supports the Director, Student Support Services in coordinating and managing retention activities to ensure the success of workforce students. This includes providing direct support to students and regularly interacting and communicating with Workforce students</p> </li><li> <p>Advocates for students and identifies opportunities to improve institutional policies that benefit all populations in workforce training</p> </li><li> <p>Coordinates department specific events and collaborates with other teams on planning and executing college-specific outreach programming and events</p> </li><li> <p>Connects students with support services and resources within the College and the community to promote success</p> </li><li> <p>Tracks activities and progress toward outreach, enrollment, and retention goals using data-driven assessment and continuous improvement strategies</p> </li><li> <p>Supports the Director, Employer Partnerships and Apprenticeship Programs in the management and facilitation of the Reimagining Workforce Training in Northeast Ohio grant budget ensuring alignment with grant objectives and institutional priorities</p> </li><li> <p>In collaboration with the Director of Employer Partnerships and Apprenticeship Programs, prepares mid-year and annual grant reports</p> </li><li> <p>Performs other duties as assigned</p> </li></ul> <p>REQUIRED QUALIFICATIONS</p> <p>EDUCATION AND EXPERIENCE/TRAINING</p> <ul> <li> <p>Bachelor's Degree in a related field required</p> </li><li> <p>Significant related experience may substitute for education</p> </li><li> <p>Minimum of three (3) years of demonstrated experience in workforce development, program development and management, community outreach, or related areas</p> </li><li> <p>Experience with data retrieval and analysis, labor market trends, student recruitment, retention, and completion</p> </li><li> <p>Experience contributing to decisions impacting management and strong operational and project management skills within a department</p> </li></ul> <p>KNOWLEDGE, SKILLS, AND ABILITIES</p> <ul> <li> <p>Ability to implement programs and strategies to build diverse applicant pipelines for workforce training programs</p> </li><li> <p>Strong collaboration and project management skills</p> </li><li> <p>Demonstrated ability to work cross-functionally internally and externally</p> </li><li> <p>Possess excellent written, verbal, and interpersonal communication abilities</p> </li><li> <p>Skilled in managing multiple projects and meeting deadlines in a fast-paced environment</p> </li><li> <p>Creative thinking and the ability to exercise initiative by proactively identifying and solving problems</p> </li><li> <p>Possess strong organizational and time-management skills</p> </li><li> <p>Ability to work accurately with great attention to detail</p> </li><li> <p>Ability to effectively complete work assignments independently</p> </li><li> <p>Ability to present to small and large groups (virtually and/or in-person)</p> </li><li> <p>Competent in using Microsoft Office tools (Excel, Word, PowerPoint, Outlook)</p> </li><li> <p>Possess sensitivity to respond appropriately to the needs of a diverse population</p> </li></ul> <p>COMPETENCIES</p> <p>CRITICAL COMPETENCIES</p> <ul> <li> <p>Collaboration</p> </li><li> <p>Quality of Work</p> </li></ul> <p>VERY IMPORTANT COMPETENCIES</p> <ul> <li> <p>Communication</p> </li><li> <p>Adaptability</p> </li><li> <p>Time Utilization</p> </li></ul> <p>IMPORTANT COMPETENCIES</p> <ul> <li> <p>Service Focus</p> </li><li> <p>Continuous Improvement</p> </li></ul> <p>PREFERRED QUALIFICATIONS</p> <ul> <li> <p>Experience working on workforce initiatives in a professional or academic setting</p> </li><li> <p>Familiarity with workforce development initiatives</p> </li><li> <p>Experience managing grants and budgets</p> </li><li> <p>Proficiency with Client Relationship Management (CRM) tools like Salesforce, SLATE, or Recruit</p> </li></ul> <p>PHYSICAL DEMANDS/WORKING CONDITIONS</p> <ul> <li> <p>The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> </li><li> <p>Work is performed in a typical professional office environment</p> </li><li> <p>The work area is adequately lighted, heated and ventilated</p> </li><li> <p>Light physical activities, such as walking, standing, and carrying materials, may be required</p> </li><li> <p>Some travel for meetings and events away from the worksite may be necessary</p> </li><li> <p>Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.</p> </li></ul> <p>Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.</p> <p>Target Starting Salary Range: $63,300 to $69,700</p> <p>The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).</p> <p>Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.</p> <p>Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.</p>