<p>What You'll Do:</p> <ul> <li> <p>Answer incoming calls and direct them to the right departments</p> </li><li> <p>Accurately schedule appointments, consultations, and surgeries in NextGen</p> </li><li> <p>Register new patients and input detailed demographic and insurance information</p> </li><li> <p>Confirm appointments and verify insurance coverage</p> </li><li> <p>Educate patients on pre-visit protocols, paperwork, and appointment details</p> </li><li> <p>Take and route messages from patients, physicians, and pharmacies</p> </li><li> <p>Coordinate scheduling for multiple physicians and locations</p> </li><li> <p>Provide backup front office support and contribute to overall workflow</p> </li><li> <p>Reach out to new patients with a friendly welcome call</p> </li></ul> <p>What We're Looking For:</p> <p>Education & Experience:</p> <ul> <li> <p>High School Diploma or equivalent required</p> </li><li> <p>Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting</p> </li><li> <p>Prior experience working with insurance and EHR systems (NextGen a plus!)</p> </li></ul> <p>Knowledge & Skills:</p> <ul> <li> <p>Familiarity with medical terminology and managed care contracts</p> </li><li> <p>Excellent verbal/written communication and people skills in English and Spanish</p> </li><li> <p>Strong organizational and time management abilities</p> </li><li> <p>Proficient in Microsoft Office with fast, accurate data entry skills</p> </li><li> <p>Ability to multitask while maintaining attention to detail</p> </li></ul> <p>You'll Shine If You:</p> <ul> <li> <p>Love working with diverse patient populations</p> </li><li> <p>Thrive in a team-oriented, collaborative setting</p> </li><li> <p>Have a service-first mindset and are calm under pressure</p> </li><li> <p>Are driven to provide the best patient experience every time</p> </li></ul> <p>Physical & Mental Requirements:</p> <p>Standard office duties including sitting, standing, and using a computer. Must be able to handle a high volume of calls and multitask efficiently in a busy environment.</p>