<p>Our associates celebrate lives. We celebrate our associates.</p> <p>Consider the possibilities of joining a Great Place to Work!</p> <p>The Pre-Planning Advisor Restricted (PPAR) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPAR serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPAR also develops relationships with the community.</p> <p>JOB RESPONSIBILITIES</p> <p>Lead Generation</p> <ul> <li>Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes, and standards </li><li>Holds self-accountable for prospecting a minimum of 4 hours every day (if working 8 hours), such as approaching families face-to-face during events, door knocking, or group seminars </li><li>Obtains referrals from families served by the location by following up through visits with families after the service </li><li>Networks and builds community and civic relationships </li><li>Explains and presents Dignity Memorial Personal Planning Guide presentations to families served and referred families </li><li>Maintains and tracks activity levels to ensure productivity </li><li>Remains flexible with schedule to achieve results; often works nights and weekends </li></ul> <p>Build Relationships with Families</p> <ul> <li>Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through </li><li>Responds to client inquiries in a timely, respectful, sensitive, and professional manner </li><li>Supports families in times of grief with acts of kindness </li><li>Connects with families through listening, honest communication, and genuine concern </li><li>Develops an understanding of each family's unique needs and offers solutions that provide value to them </li><li>Stays in touch with families to ensure satisfaction </li><li>Prepares for all appointments and performs all procedures with professionalism and attention to detail </li><li>Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships </li><li>Builds trust-based relationships to earn the right to ask for referrals </li><li>Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning </li></ul> <p>Teamwork</p> <ul> <li>Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff </li><li>Collaborates and teams with funeral directors, location managers, and other members of the funeral home and or cemetery staff, to provide seamless, high-quality service </li><li>Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future </li><li>Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales </li><li>Acts as one team, setting arrangement continuation visits within two to three days after the service </li><li>Shares family concerns with the rest of the SCI team </li></ul> <p>MINIMUM Requirements</p> <p>Education</p> <ul> <li>High school education or equivalent </li><li>1-2 years of college or equivalent experience </li></ul> <p>License</p> <ul> <li>Current state/province-issued driver's license with an acceptable driving record </li><li>In states/provinces where required, must hold a Funeral Directors License to perform this role </li></ul> <p>Experience</p> <ul> <li>Sales experience or one to two years industry experience, or equivalent education </li><li>Previous experience with Customer Relationship Management (CRM) systems is a plus </li></ul> <p>Knowledge, Skills, and Abilities</p> <ul> <li>Basic computer and technology skills within a sales environment </li><li>Ability to work well in a team, as well as independently </li><li>Ability to work beyond "standard" hours as the need arises </li><li>Good driving record </li><li>Good work ethic </li><li>High level of integrity </li><li>Creative, outgoing, and energetic </li><li>Comfortable presenting in front of others </li><li>Desire to help others </li><li>Bilingual, knowledge of another language is a plus </li></ul> <p>Work CONDITIONS</p> <p>Work Environment</p> <ul> <li>Work indoors and outdoors during all seasons and weather conditions </li><li>Local and/or multiple location traveling required </li><li>Comply with dress code policy </li></ul> <p>Work Postures</p> <ul> <li>Sitting continuously for many hours per day, up to 6 hours per day </li><li>May climb stairs to access buildings </li></ul> <p>Physical Demands</p> <ul> <li>Physical effort requiring manual dexterity is required, including paperwork, calculators, computers, and phone usage </li></ul> <p>Work Hours</p> <ul> <li>Working beyond "standard" hours as the need arises </li></ul> <p>Compensation: $16.00 - 18.00/hour + Commission ($33,280-$80,000 annualized targeted first year earnings)</p> <p>Benefits: Medical<em>Dental</em>Vision<em>Flexible Spending Accounts (health care and dependent care)</em>Health Savings Account with Company Contribution<em>Sick Leave</em>Short-Term Disability<em>Long-Term Disability</em>Life Insurance<em>Voluntary Accidental Death or Dismemberment Insurance</em>Dependent Life Insurance<em>SCI 401(k) Retirement Savings Plan with Company match</em>Employee Assistance Program</p> <p>As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.</p> <p>Postal Code: 92404</p> <p>Category (Portal Searching): Sales</p> <p>Job Location: US-CA - San Bernardino</p>