<p>Job Title: Office Coordinator</p> <p>Job Type: Full-Time - Monday to Friday, 8AM-5PM</p> <p>Location: Grand Rapids Outreach Location - 4100 Lake Drive SE Suite 205 Grand Rapids MI 49546</p> <ul> <li>Must be willing to travel to Muskegon office 1x monthly. </li></ul> <p>GENERAL SUMMARY:</p> <p>Under the general supervision of the department manager, the Office Coordinator is responsible for the day-to-day operations of the office at our Grand Rapids outreach location. This role plays a key part in ensuring efficient administrative processes, high-quality patient service, and effective team coordination.</p> <p>PRIMARY RESPONSIBILITIES:</p> <ul> <li> <p>Coordinate daily office operations and ensure smooth administrative workflow.</p> </li><li> <p>Serve as the first point of contact for guests and patients, providing excellent customer service and addressing immediate needs.</p> </li><li> <p>Supervise and support clerical/administrative staff, including scheduling and staffing coordination.</p> </li><li> <p>Lead orientation and onboarding of new team members.</p> </li><li> <p>Act as a resource for office and clerical staff, addressing questions and resolving issues.</p> </li><li> <p>Maintain accurate records and oversee office compliance with departmental standards.</p> </li><li> <p>Support clinical team with prior authorizations and medical documentation as needed.</p> </li><li> <p>Utilize EPIC system for scheduling, patient records, and communication.</p> </li><li> <p>Travel to an offsite location once per month to support outreach operations.</p> </li></ul> <p>REQUIRED QUALIFICATIONS:</p> <ul> <li> <p>Minimum of 4 years of experience in an office coordinator or equivalent administrative role.</p> </li><li> <p>Medical Assistant or EMT background preferred.</p> </li><li> <p>Experience with EPIC and prior authorization processes preferred.</p> </li><li> <p>Strong communication and organizational skills.</p> </li><li> <p>Ability to work independently with minimal supervision.</p> </li><li> <p>Proficient in Microsoft Office Suite and general office systems, problem solver, and staffing coordinator.</p> </li></ul> <p>EDUCATION/EXPERIENCE REQUIRED:</p> <ul> <li> <p>High school graduate or G.E.D. equivalent is required. Associates Degree in Business, Medical Assisting or Healthcare Management preferred.</p> </li><li> <p>Four (4) years of previous experience in hospital/healthcare office.</p> </li><li> <p>Knowledge of medical terminology and general office procedures.</p> </li><li> <p>Literacy and experience using Microsoft Office software programs required.</p> </li><li> <p>Previous supervisory or team leader experience preferred. Advanced knowledge of office equipment.</p> </li></ul> <p>#IND3</p> <p>Additional Information</p> <ul> <li>Organization: Henry Ford Hospital - Detroit Main Campus </li><li>Department: Hepatology - Grand Rapids </li><li>Shift: Day Job </li><li>Union Code: Not Applicable </li></ul>