<p>The HCC Tech Center Assistant plays a vital role in supporting the daily operations of the Tech Center, a dynamic space focused on helping students overcome technology barriers and gain the skills needed for academic and career success. This role offers a hands-on learning opportunity for students interested in technology, education, or support services, providing valuable experience in a collaborative environment. The assistant will work under the guidance of the Manager of Student Tech Center to provide support, assist students with technology, and help maintain a welcoming and inclusive atmosphere.</p> <p>Student Support</p> <ul> <li> <p>Provide friendly, personalized assistance to students seeking help with basic technology issues, such as navigating software, using learning platforms, or troubleshooting devices.</p> </li><li> <p>Answer student questions about technology resources available at the center, referring complex issues to the Manager or IT staff as needed.</p> </li><li> <p>Assist in guiding students through technology concepts, encouraging learning and problem-solving.</p> </li></ul> <p>Operational Support</p> <ul> <li> <p>Help maintain the functionality and organization of the center, including organization of equipment and ensuring a welcoming environment.</p> </li><li> <p>Monitor and assist with scheduling space usage for workshops, events, and consultations.</p> </li><li> <p>Support the Manager in preparing materials for workshops or training sessions.</p> </li></ul> <p>Workshops and Events</p> <ul> <li> <p>Assist with the setup and breakdown of workshops and events held in the Student Tech Center.</p> </li><li> <p>Help students during workshops, ensuring they stay engaged and have the resources they need to succeed.</p> </li><li> <p>Provide feedback to the Manager on student questions or challenges observed during events to improve future programming.</p> </li><li> <p>Participate in facilitating student-centered workshops for developing digital literacy skills in HCC students.</p> </li></ul> <p>Student-Run Help Desk Participation</p> <ul> <li> <p>Assist with the student-run help desk, offering peer-to-peer support for fellow students.</p> </li><li> <p>Document common issues and solutions to improve the support process.</p> </li><li> <p>Gain hands-on experience in troubleshooting and resolving technology-related problems.</p> </li></ul> <p>Collaboration and Learning</p> <ul> <li> <p>Work closely with other Student Tech Center staff, IT professionals, and student workers to foster a collaborative and supportive environment.</p> </li><li> <p>Participate in training sessions to enhance personal technology skills and better assist students.</p> </li></ul> <p>MINIMUM QUALIFICATIONS:</p> <ul> <li> <p>Current HCC student enrolled in the Information Technology Management degree at HCC.</p> </li><li> <p>Students from historically underrepresented populations are strongly encouraged to apply.</p> </li><li> <p>Basic knowledge of technology, including familiarity with common hardware troubleshooting and software (e.g., Microsoft Office, Google Workspace) and learning platforms (e.g., Canvas).</p> </li><li> <p>Completed a minimum of 12 credits.</p> </li><li> <p>Maintain a GPA of 2.5 or higher.</p> </li></ul> <p>PREFERRED QUALIFICATIONS:</p> <ul> <li> <p>Strong interpersonal and communication skills, with a friendly and approachable demeanor.</p> </li><li> <p>Interest in technology, education, or customer service.</p> </li><li> <p>Willingness to learn and assist peers with technology challenges.</p> </li><li> <p>Experience in customer service (ex: restaurant front of house, retail, call center) , peer tutoring, or technology support is a plus. </p> </li><li> <p>Familiarity with technology resources available at HCC is an advantage (Zoom, Adobe Creative Cloud, Microsoft 365, Navigate, Canvas, LockDown Browser, Microsoft Authenticator).</p> </li></ul> <p>BENEFITS:</p> <ul> <li> <p>Gain valuable experience in technology support, education, and customer service.</p> </li><li> <p>Develop skills in problem-solving, communication, and teamwork.</p> </li><li> <p>Opportunity to learn and practice real-world IT and support skills in a collaborative environment.</p> </li><li> <p>Flexible schedule that accommodates academic commitments.</p> </li><li> <p>Sharpen communication and public speaking skills by supporting students in workshops relaying technical concepts to non-technical users.</p> </li><li> <p>Professional mentorship with a focus on entering the workforce or transferring to a 4 year institution. </p> </li></ul> <p>WORKING CONDITIONS/PHYSICAL DEMANDS:</p> <ul> <li> <p>Part-time position, with flexible hours based on student availability and center needs.</p> </li><li> <p>Normal office environment, not subject to extreme variations of temperature, noise, odors, etc.</p> </li><li> <p>May use computer keyboards requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.</p> </li></ul> <p>Part-time/Non-Benefited Position</p> <p>Hourly Rate: $18.00.</p> <p>Anticipated Start Date: January, 2026.</p>