<p>YOUR MISSION</p> <p>We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure.</p> <p>RESPONSIBILITIES</p> <ul> <li>Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (Teams/BigFix), and in-person interactions </li><li>Troubleshoot and resolve technical issues related to computer systems, networks, and hardware </li><li>Manage employee onboarding and offboarding from an IT perspective. </li><li>Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established IT standards and guidelines (e.g., desktops, laptops, Macs, printers, copiers) </li><li>Install, configure, and maintain computer systems, networks, and hardware. </li><li>Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence, following ITIL standards </li><li>Monitor and maintain system performance and security </li><li>Assist with deployment and maintenance of new hardware and software, including MacOS, Windows, True Anomaly engineering software, and O365 tooling </li><li>Collaborate with other IT team members to ensure timely resolution of technical issues </li><li>Participate in on-call rotations to provide 24/7 IT/technical support </li><li>Respond to critical tickets and incidents outside of regular working hours as part of the on-call mission support rotation </li></ul> <p>QUALIFICATIONS</p> <ul> <li>Bachelor's Degree, or a combination of experience and industry-leading certifications (e.g., Network+, Security+, Microsoft Certifications) </li><li>Experience tracking issues in a ticketing system and meeting SLA requirements, working within an ITIL framework </li><li>Minimum of 3+ years of experience in IT support or end-user desktop support. </li><li>Strong customer service and communication skills </li><li>In-depth knowledge of computer systems, networks, and hardware </li><li>Excellent troubleshooting and problem-solving abilities </li><li>Proficiency in PowerShell and/or Bash scripting </li><li>Demonstrated proficiency with both Windows and Mac OS </li><li>Experience using MDM tools (such as Intune, JAMF, or BigFix) </li><li>Familiarity with remote support tools and technologies </li><li>Experience with cloud-based technologies and services (e.g., Azure, O365 GCC-High) </li><li>Ability to develop recommendations and procedures to prevent recurring problems </li><li>Experience ensuring ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established IT standards and guidelines (e.g., desktops, laptops, Macs, printers, copiers, etc.) </li><li>Track record of delivering consistent, reliable service and ensuring user needs are met for each request/incident </li><li>Experience with Cisco AV equipment </li><li>Experience in aerospace or high-tech manufacturing is a strong plus </li><li>Experience supporting engineers with SolidWorks and Autodesk products is highly desirable </li></ul> <p>PREFERRED SKILLS AND EXPERIENCE</p> <p>COMPENSATION</p> <ul> <li>Base Salary: $68,000-$90,000 </li><li>Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave </li></ul> <p>Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience.</p> <p>ADDITIONAL REQUIREMENTS</p> <ul> <li>Ability to maintain or obtain TS//SCI clearance. Already cleared a big plus! Must be US citizen. </li><li>Work Location-this role will be fully onsite at our Centennial, CO facility.?Not eligible for remote, do not apply if you cannot be on site 5 days a week. </li><li>Work environment-the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job. </li><li>Physical demands-the physical demands of the job, including bending, sitting, lifting and driving. </li></ul> <p>This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Onsite</p>